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VEVOR Gato Eléctrico para Remolque con Conector de 2 vías, Función de Memoria, Manivela Manual y Cubierta Resistente a la Intemperie, Carga de 1588 kg Elevación de 240 - 760 mm, para Remolques

Reseñas de clientes para VEVOR Gato Eléctrico para Remolque con Conector de 2 vías, Función de Memoria, Manivela Manual y Cubierta Resistente a la Intemperie, Carga de 1588 kg Elevación de 240 - 760 mm, para Remolques

1587.57 kg

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jean-sebastien laliberte jean-sebastien laliberte
Mr
Ce jack electrique 12v est vendu comme pouvant lever 1800kg. Il n'est pas assez puissant pour lever le devant de ma petite remorque de 1300kg. Je suis déçu du produit et constaté que l'on paie pour la qualité que l'on obtient.
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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GARRY MOORE GARRY MOORE
Only worked once
2267.96 kg
I bought this to upgrade the crank style jack on my 2025 cargo trailer. It arrived in perfect condition and went one great. The problem is it only worked one time and then stopped working completely. I've checked fuses and the ground but its just dead. Doesn't light up or anything. I've bought several Vevor products but im pretty disappointed in this one.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Stephen Prior Stephen Prior
Trailer Jack
With Remote Control
Unit came with a broken housing. I contacted support after a few attempts as it’s only a bot that you text at first then got someone who after a few days decided they would send a new cover and it has taken 2 weeks so far still no cover thy shut down the text so you can’t respond unless you go through the entire process again. Awesome products as I have several items but if you have an issues it’s very hard to get resolved. I still don’t know if they sent a cover and my jack is still in the box waiting.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Eric Eric
Junk
Regular Type
Junk 1
Didn't even last 6 months and it's broken. The switch literally fell apart.
4 personas encontraron esto útil
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Brian Hubbard Brian Hubbard
Business owner
With Remote Control
 Business owner 1
It came packaged really good. Got it out of the box. The top rain cover was cracked. Pulled off my hand crank jack and installed this one and wouldn't work in the retract mode. It would only extend. After a few weeks going back and forth they finally decided to give ma a refund, only after they offered to give me $34 back. Then they offered to give me $68 back and keep the product. I said no, I want a full refund and you can have this junk back. They finally agreed
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Johnny Byrd Johnny Byrd
Owner
2267.96 kg
It’s the only thing I have purchased from Vevor that is a terrible product. I purchased one it did not work out of the box so they offered me half my money back or a new one so had no choice but to get a new one and guess what it did not work out of the box. So now I’m out of all my money and stuck with no electric trailer jack. Do not buy its junk.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Deb Deb
Dead out of the box
2267.96 kg
Happy we tried it before we installed it! No light no up and no down... should have read and watched other reviews... do t but this!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Richard Arnold Richard Arnold
Not worth the money cheap
Nice looking jack but goes up like a turtle not strong enough like they advertise will be asking for a refund
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Respuesta de Servicio al Cliente: We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved—please monitor ticket replies and email alerts.
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James Cooper James Cooper
Not universal
Regular Type
This Jack does not fit every trailer. It does not align with my existing holes on my trailer. I let Vevor know, and they have pretty much ghosted me. It’s been 5 days, and all they say is we will look into it. What’s there to look into? I’ve asked for a return label, and I have not got one. So be advised. Extremely disappointed with the customer service.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Hugh Hugh
Mr
Regular Type
My trailer jack arrived damaged in shipping. I submitted a damage report with photos immediately. The only follow-up I’ve had from Vevor was to request more photos of the shipping packaging which I submitted immediately. No further response in 4 days. This is really poor customer support. Other companies would have a replacement on the way within a couple of days.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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