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VEVOR Flejadora Eléctrica para Flejes PET de 10-19 mm, 2 Baterías de 4000 mAh, Herramienta de Flejado Automática con Pantalla Digital, Tensión de 800-5600 N, Empacadora para Embalaje de Cajas, Palés

Reseñas de clientes para VEVOR Flejadora Eléctrica para Flejes PET de 10-19 mm, 2 Baterías de 4000 mAh, Herramienta de Flejado Automática con Pantalla Digital, Tensión de 800-5600 N, Empacadora para Embalaje de Cajas, Palés

13 - 19 mm

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Kasper Kasper
production manager
13 - 19 mm
Unfortunately a bad quality. we used it for 2-3 days, and it went bad after a very low amount of uses.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Brad Brad
Field General Foreman
I understand that on an occasion you get a lemon when you order a tool. Normally when this happens the company jumps right to work to try to rectify the situation. However in this case I am less than impressed with the support received from Vevor. when the tool was received it did not function out of the box, immediately I contacted them though web support to inform them that it was inoperable. I had to send them video evidence of the problem, then resend another video because the first one didn't show the whole issues. This process took over a week. Not only does it take days for communication, their fix is to send me a micro switch but I have to do the repairs myself. REALLY! horrible customer service if you ask me. Unfortunately I have a $800 paper weight, oh and the part is on backorder... wonderful
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Josh Josh
Quality
Purchased this hoping for an economical solution, but the bander tensioner arrived dead on arrival. I’ve spent over a month troubleshooting with customer support, and it still doesn’t work. When I buy a new tool, I expect it to function out of the box, not require repairs on day one. Extremely disappointed.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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