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VEVOR Filtro de freidora móvil capacidad del tanque de aceite de 38L sistema de filtración de aceite con velocidad de filtración de aceite de 10 L/min sistema de filtro de aceite con ruedas giratorias

Reseñas de clientes para VEVOR Filtro de freidora móvil capacidad del tanque de aceite de 38L sistema de filtración de aceite con velocidad de filtración de aceite de 10 L/min sistema de filtro de aceite con ruedas giratorias

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Bulus Said Bulus Said
Buyer
Great price for the product compared to others One part came in with a cracked a replacement was provided fast.
1 personas encontraron esto útil
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esdooley esdooley
They don’t sell replacement filters don’t buy!!!!
They don’t sell replacement filters don’t buy!!!!  1 They don’t sell replacement filters don’t buy!!!!  1
I bought this oil filter machine and it came with 5 filters. I go new filters to find VEVOR does not provide filters for the machine they sold me. They want me to modify another filter machines filters so they can fit mine. Not only are the ones they want me to modify not the correct style ( originals fit over grating like a sleeve with hole for drain the replacement is just a sheet that’s way too big you have to cut or fold either way isn’t right. ) never buy this as they won’t return any product for you through customer service. Terrible support just want money and they bounce on you .
4 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Patty Patty
Restaurant Owner Saskatchewan, Canada
VEVOR Mobile Fryer Filter, 38L Oil Tank Capacity, Oil Filtration System with 10 L/min Oil Filtration Speed, Mobile Frying Oil Filtering System with Swivel Wheels, Oil Hose for Restaurant Burger Stores This Product came to us and would not work from the 1st day of set up...We made contact with the company and after much discussion we asked to have our money returned and we put the machine in the dump where it should have been before it was sent out.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Tap N Grill Tap N Grill
Faulty Product
Faulty Product 1
Worked only for 2 mins and then shut down and wont even start. applied for a refund waiting for return package details. hopefully i get my refund.
6 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jessica Simpson Jessica Simpson
Restaurant owner
I received the machine and a week later it was no longer working. When I contacted, only through AI, they only gave me possible reasons for the malfunction and suggestions to fix....2 months later it's still not working. Apparently it can't be returned. I spent over $700 for something I was only able to use for one week. Very very disappointed.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Shankar ramavanth Shankar ramavanth
Owner
Hi it works fine but a oil will be left every use cleaning is bit headache.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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JOHN JOHN
Owner
I haven't contacted Vevor about this as of yet so not entirely fair I suppose. We have three 40# fryers we filter each day. When we go from the second unit to the third the unit is over heated and shuts itself off. It will come back on the next day after it cools down. I suspect the electric motor for the pump overheats and shuts itself down. I am a handy man of sorts so I removed the screws attaching the control panel to the main housing so I could see what it's going to take to put in a replacement motor cause that's where this would be going. Not gunna be easy. The plumbing has welds on it preventing the pump from being removed from the motor which in turn prevents the motor from being removed from the housing. Grinding all the welds off is not where I wanted to go with this. This review asks for photos. A photo of an existing pump that overheats isn't going to help anything here. Thanks, John
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Jeremy Jeremy
Owner
This was the 4th Vevor oil filter machine that I have bought in two years. The optic reset button constantly burns out, the rocker switch constantly breaks, customer support is almost nonexistent, and even if they do respond, they take forever shipping out replacement parts to you. These things should come with at least five replacement 5 Amps Thermal Circuit Breakers. This particular one was brand new, and on the first day of use it died right during my rush and I had to quickly disassemble it and swap out fuses and the reset. I will be looking for a different brand from now on.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Courtney Peace Courtney Peace
Purchaser
Machine arrived broken. Can't get in contact with a live person. Someone told me to take the machine apart from your company instead of replacing this one or returning my money. I am very upset !
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jay Jay
Owner
Trash unit. Dont waste your money. And the company will fight you for a refund. It’s so bad they won’t even have you ship it back. After a few week fight to get my money back the company told me to keep it.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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