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VEVOR Ventilador de Techo para Ático de 50 W con Termostato, Control Remoto, Flujo de Aire de 3000 CFM, Sensor de Humo Incorporado con Parada Automática para Enfriamiento y Deshumidificación

Reseñas de clientes para VEVOR Ventilador de Techo para Ático de 50 W con Termostato, Control Remoto, Flujo de Aire de 3000 CFM, Sensor de Humo Incorporado con Parada Automática para Enfriamiento y Deshumidificación

50 W

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92 Reseñas
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Kimberley Ferren Kimberley Ferren
Good for cooler climates
The product comes with all you need, but it is not strong enough for a whole garage or likely large attic. Need two. For my situation where the garage is in full sync, it was not enough. In colder climates likely work well.
1 personas encontraron esto útil
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Bob B Bob B
Requires auxillary power all the time
Not worth the effort. Requires full sun to operate. Even shadow of my hand slows the fan. Runs most of the time on power adapter. I was expecting better performance and efficiency.
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Gianni Frigerio Gianni Frigerio
Mr
50 W
Mr 1 Mr 1
Il prodotto è stato installato ma non funziona ed il servizio tecnico a distanza di 1 mese non ha ancora risolto il problema. Tra l'altro il tutto è stato installato da professionisti (lattoniere ed elettricista) ma purtoppo non funziona ed anche dopo tutte le verifiche richieste per scongiurare un errato collegamento non ho ancora una proposta di sostituzione parziale o globale. Veramente pessima esperienza. Il prodotto si vede che è piuttosto economico, ma non abbiamo pensato ad un test a terra per verificarne il funzionamento altrimenti non avrei forato il tetto coibentato.
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Respuesta de Servicio al Cliente: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti invitiamo a controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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mm*** mm***
Bad remote even worse customer support
Exhaust fan’s remote and/or power cord stopped working so unit only operates with full sun. I tried to ask for after sales support directly from my order and it said my order doesn’t exist!! Terrible and disappointing!
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Respuesta de Servicio al Cliente: Dear Valued Customer, We have received your ticket regarding this issue and have been in continuous communication with you. We have provided you with detailed instructions via email on how to resolve the issue. However, we understand that these instructions may not have fully resolved the problem yet.Kindly follow the provided instructions and provide us with your feedback on the outcome. If the issue persists, please let us know so that we can further assist you and continue working with you until the issue is fully resolved.
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Howard Howard
two year service life
purchased 2 units and they worked well initially looks like the service life of the solar panels is just over 2 years as both units have had their solar panels fail after 2 years - purchased and installed over two different years replacing the solar panel is not something I was expecting but it has now happened twice
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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hheydinger hheydinger
Motor would not run.
The solar fan arrived with all parts. However, I tried to spin the blades by hand and found that there was some type of blockage in the motor that prevented it from making even a single, uninterrupted revolution. So, then I plugged it into the AC adapter and turned it on with the same result; It spins to that point and then stops immediately. I contacted Vevor customer support to send me an English copy of the Troubleshooting Guide (which I was not able to get using their QRC). I followed the brief instructions to hopefully correct the problem, but to no avail. The biggest issue I have with this product is that apparently no one at Vevor, from the factory or the distribution team, bothered to verify that the unit that they were shipping to me would actually work. Their QC function is non-existent.
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Respuesta de Servicio al Cliente: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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al*** al***
traduction
40 W
Bonjour je vous demande la traduction en français pour l'achat de cet extracteur. loi Toubon numéro 94-665du 4.08.1994.Cordialement
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Kler Kler
Mr
I bought this in 2022, and it worked well for about three years. This year, I noticed I don't hear the usual humming noise that lets me know it's running. In fact, I don't hear anything at all. I went up on the roof to check, and it's completely dead—even trying the remote did nothing. Next time, I will spend a bit more to buy better quality so I don't have to go through this hassle again.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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lerman lerman
livraison
40 W
Livraison GLS minable ; pas d'appel ni de message pour prévoir la livraison, livreur haïssable et grossier, un des colis enfoncé Pour le matériel, pas encore déballé, et non installé
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Ventilador Ventilador
Mando roto
50 W
Buenos días, el mando viene roto, pueden mandar otro o devuelvo todo?? Gracias
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Respuesta de Servicio al Cliente: Gracias por sus comentarios. Lamentamos mucho las dificultades que ha tenido con el producto. Hemos creado un ticket para darle seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le mantendrá informado hasta que se resuelva. Por favor, revise su bandeja de entrada con prontitud.

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