VEVOR Estación de Energía Portátil de 3600 W y 3840 Wh, Generador Solar con 10 Puertos de Salida, 6 Niveles de Potencia de Entrada Ajustables y Batería de Respaldo LiFePO4, 609 x 294 x 457 mm

Reseñas de clientes para VEVOR Estación de Energía Portátil de 3600 W y 3840 Wh, Generador Solar con 10 Puertos de Salida, 6 Niveles de Potencia de Entrada Ajustables y Batería de Respaldo LiFePO4, 609 x 294 x 457 mm

Opiniones de los Clientes

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9 reseñas

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07inky

VEVOR Portable Power Station, 3600W 3840Wh Power -

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Love this unit. Love VEVOR! Would buy again!

8 personas encontraron esto útil

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Battery backup

Power station

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Haven't really had a chance to use it yet but it looks great and everything is as they said.

7 personas encontraron esto útil

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Cabin Power Station

Power Station

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Love it!! Powers my cabin all day and charges up quickly.

2 personas encontraron esto útil

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Cody

Wouldn’t power on.

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None of the buttons would work so it wouldn’t power on without plugging it in to shore power. Customer service was pretty slow since there’s no good way to contact them.

3 personas encontraron esto útil

Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback! We strive to offer high-quality products at affordable prices, and we truly appreciate you taking the time to share your thoughts.To ensure your feedback is properly addressed, we will create a support ticket for your case. Our customer support team will contact you via the email associated with your order within 24 hours and keep you updated throughout the process, and work with you until the issue is fully resolved. Please keep an eye on your inbox for our messages.Thank you for your understanding and support. We truly appreciate your patience and the opportunity to assist you.

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de***

Terrible warranty help

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Power button does not work. Item will not power on or function. Customer service is not handling the warranty properly at all.

3 personas encontraron esto útil

Respuesta de Servicio al Cliente: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via the email associated with your order. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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da***

Do Not Buy!

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Purchased this VEVOR 2400W 2160Wh power station and it arrived completely Dead on Arrival (DOA). The LCD display was frozen showing "188" across all segments, and the unit would not take any charge or power on. Dealing with customer service to get this resolved was a complete headache. Save yourself the frustration and buy from a different brand. Do not buy.

3 personas encontraron esto útil

Respuesta de Servicio al Cliente: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.

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charmingsetters

Beware of poor customer service

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The unit did not power up after charging it according to the startup instructions. The Vevor company unfortunately lived up to its reputation in opposite directions. My previous experience of great performance from their products took a huge hit. Their customer service to support troubleshooting of the issue was nonexistent. Multiple emails led to an initial offer of $268 compensation on an almost $900 unit. The issue was thankfully resolved in accepting the return of the unit & a full refund.

12 personas encontraron esto útil

Respuesta de Servicio al Cliente: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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William Drake

Waiting for customer service response

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Waiting on customer service and return notice. Seems well built but will not charge in AC or solar input. Initial contact with customer service was fantastic but Vevor hasn't responded afterwards. Requested a return and still no response. Images will not upload on this site

6 personas encontraron esto útil

Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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isaacheilig@msn.com

Terrible customer service

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Came before July 4th, never worked, company will not do anything about it. I've been trying for over a month. Absolutely run around.

4 personas encontraron esto útil

Respuesta de Servicio al Cliente: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.

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Reseñas de clientes para VEVOR Estación de Energía Portátil de 3600 W y 3840 Wh, Generador Solar con 10 Puertos de Salida, 6 Niveles de Potencia de Entrada Ajustables y Batería de Respaldo LiFePO4, 609 x 294 x 457 mm

Opiniones de los Clientes

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