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VEVOR Escalera de Muelle Capacidad de 227 kg con 4 Peldaños Antideslizantes, Pasamanos, Escalera Retráctil de Aluminio con Elevación Automática para Pontón Lago Barco Piscina Plataforma de Natación

Reseñas de clientes para VEVOR Escalera de Muelle Capacidad de 227 kg con 4 Peldaños Antideslizantes, Pasamanos, Escalera Retráctil de Aluminio con Elevación Automática para Pontón Lago Barco Piscina Plataforma de Natación

Recto Telescópico 4 Pasos

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19 Reseñas
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jacques jacques
tartrou
5 niveles
article conforme à la description. Facile à utiliser et à monter. rempli parfaitement son office. A noter qu'une pièce était défectueuse le service client a rapidement pris en charge le problème pour m'envoyer une nouvelle pîèce conforme. bravo pour la réactivité
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Knight Knight
Dock ladder
This ladder works great on our dock. Was easy to assemble and installed using the included hardware. The adjustable stair height is an additional bonus to the efficient design of the ladder.
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Reinhalter Reinhalter
Echelle de quai
5 niveles
Bonjour, échelle remplis bien son rôle, livraison rapide deux ou trois jours mais il manqué les fixation de l’échelle donc inutilisable pendant trois semaine, c’est le temps que le service après vente a mis pour m’envoyer ses fixations, pas vraiment réactive le sav. Surtout que trois semaine c'était la fin de nos vacance. Alors merci au Sav. D’avoir gâcher les vacances de quatre enfants qui ne pouver pas aller a l’eau tous seul obliger d’avoir un adulte pour les sortir de l’eau , encore merci au SAV. Cordialement
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sn*** sn***
You Get What You Pay For
You Get What You Pay For 3
All things considered, you get what you pay for. The positives are the price and overall size of the ladder. The negatives are the steel is very thin, so I’m unsure that it will support the weight of a person without bending and several missing pieces of hardware. When I contacted the company about the missing hardware, they were responsive and offered to provide the missing parts or provide partial credit.
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Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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JP JP
boater
One minor part was missing and the process to get that part provided was arduous and frustrating; being able to deal only with chat bots that could not understand that ladder was unusable without the part. They would not expedite; taking over 3 days to respond to request and then suggesting up to another 15 days to deliver missing part
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Steven Steven
Poor design
Quality appears to be good but poor design and functionality. First the ladder does not raise up very much so the bottom two steps in my application is always under water which promotes algae from growing on those steps so make sure to measure your specific needs to ensure you don’t have this issue. Second they supply two Velcro straps to hold the ladder in its raised position which won’t last long being exposed to the weather, they need a more secure way of locking the ladder in the raised position. Lastly not sure how secure the ladder will be but it uses what looks to be two drawer pulls that you attach to your dock and the ladder has two hooks that just slip into it to hold in place which does make it easy to completely remove the ladder from the dock if you don’t want it to be in the water all the time. I tried to return the ladder for a as refund but customer service would not agree to a return so I’m stuck with making the best of it until I get tired a buy something better
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Dale Gould Dale Gould
Mr
Recto Telescópico 5 Pasos
The corners on the top handrail are rough, tough on hands when using. Overall I like the ladder, just think for the price it would be better.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Doug Doug
Sliding brackets do not take account of welds
5 niveles
Overall a good design but let down by being very fiddly to construct and the bolt holes for the steps not taking into account for the welds. This forces the sliding brackets to not align and being very tight to the extent they do not slide. Designer and manufacturer need to get on the same page.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more help, check our online "Contact Us" page, located in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will assist quickly. We appreciate your understanding.
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Cornelis joubert Cornelis joubert
Mr
5 niveles
Ladder never came . Do not use this people
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Respuesta de Servicio al Cliente: We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
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