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VEVOR Enfriador de Agua Industrial, Sistema de Enfriamiento de Enfriador de Agua Industrial con Compresor Capacidad del Tanque de Agua de 7 L 18 L/min Caudal Máximo, para Máquina de Grabado Láser

Reseñas de clientes para VEVOR Enfriador de Agua Industrial, Sistema de Enfriamiento de Enfriador de Agua Industrial con Compresor Capacidad del Tanque de Agua de 7 L 18 L/min Caudal Máximo, para Máquina de Grabado Láser

Tipo de Compresor 7 L 13 L/min

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Paul Lozano Paul Lozano
Owner
Easy to connect. However the chiller has never worked properly. After many calls with tech support and sending in video after video we still do not have a working chiller. The faulty unit needs to be replaced with a new unit. We are tired and fed up with VEVOR refusing to remedy the situation.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Dean Dean
Circulation pump failure
Unit Arrived and did not work. The circulation pump failed. Need to repalce it myself as the cost and hassle of sending it back outweighed the cost of simply replaceing the $50 pump
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
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MB MB
User
Chiller does not cool nearly as well as the specs advertised. Like at all. Ultimately has become an expensive paper weight around the shop.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle created. For additional assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
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tvilleron tvilleron
not worth the money
Bought this to use in our Lab. It was very loud did not have the ability to run on demand. The pump ran all the time and if the flow did not continuously flow it constantly alarmed. It was not quick to prime either. Quit working after a month of use spoke with warranty department they were supposed to send me an email explaining what next step was never heard back from them.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
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Tazzman27 Tazzman27
Faulty cooler
Purchased as the price was good. Discovered the unit has no refergerant and will not cool. Now the challange is getting Vevor Customer service to help with this faulty chiller.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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HSS HSS
Geschäftsführer
Tipo de Compresor 15 L 65 L/min
Der Kühler war bei uns nicht angekommen, trotz mehrer Mails konnte das Gerät nicht geliefert werden. lt. Aussage war das Gerät beim Spediteur gelagert und nicht mehr auffindbar. Eine Ersatzlieferung wurde zu dem vorab bezahltem Gerät nicht geliefert, ferner wurde uns der Kaufpreis erstattet. Das Gerät kann zu einem höheren Preis neu bestellt werden????
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Wir haben festgestellt, dass das von Ihnen gemeldete Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Anliegen so schnell bearbeitet wurde. Sollten Sie weitere Fragen haben, können Sie sich jederzeit gerne wieder an uns wenden.
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noureddine daoudi noureddine daoudi
VP Ops
hi, I will need to ship back this item to you as explained last time, It's not cooling and I don't want to cool down at 20C, I will need 5C. thanks
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Dave Dave
Owner
Don't buy it. The pump is 33 lpm, not 65 lpm. They don't take it back. The spec are wrong.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re sorry to hear you have concerns about the product not matching its description. We’ll create a ticket to get in touch with you soon. If we find any discrepancies from the description, we’ll fix them right away. Thanks for your feedback—it helps us deliver a better shopping experience!
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nico nico
does not chill properly
very low quality. Does not chill water below 70 degrees. Also the Low water alarm was poorly wired and continuously ran. I had to open the machine to find wiring issue having never used it before. I will be seeking a refund
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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deceptively labeled deceptively labeled
This should not be advertized as a "Water Chiller"
This is labeled and advertised as a "Industrial Water Chiller", which in no stretch of the words is accurate. It does not chill whatsoever, unless you consider warmer than room temperature to be chilly. It has no capacity to reduce the temperature of the water to "chill" it. After purchasing this and discovering it could not accomplish what I had purchased it to do, I attempted to return it, but per the return policy I would've been required to pay full shipping. I settled for the offer for a partial reimbursement for the item that I cannot use. I really think this should be properly labeled a water radiator, or some other title that does not imply it can cool or chill the water, because it can't.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away.Also, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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