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VEVOR Dispensador de Agua Caliente Instantáneo de Encimera con 6 Temperaturas Ajustables y 8 Volúmenes de Agua, Tanque Extraíble de 3 L, Calentamiento Rápido con Pantalla Táctil y Bloqueo, Blanco

Reseñas de clientes para VEVOR Dispensador de Agua Caliente Instantáneo de Encimera con 6 Temperaturas Ajustables y 8 Volúmenes de Agua, Tanque Extraíble de 3 L, Calentamiento Rápido con Pantalla Táctil y Bloqueo, Blanco

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RKwan RKwan
Mr.
The hot water dispenser worked for only 3wks then quit while dispensing hot water. The display lights up, but no water comes out. I think the pump failed. Return/refund process was a bit long but the issue was resolved satisfactorily.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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John John
Past Customer
Purchased two at the same time with the extended warranty, one as a Christmas present and one for myself. When I opened the first one the day I received it from Vevor and filled it with water it leaked and failed to bring the water up to correct temp. I then decided to open the second and it to did not bring the water up to the proper temp. in addition this dispenser had a crack in the plastic. I then contacted Vevor to return the water dispensers. (provided pictures) what should have been a simple return became a negotiation over several days to get a refund. Why? Why pay for a warranty if you are not going to honour it? Poor quality product and really poor customer service. You lost my trust as a retailer.
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Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Frank Frank
Not worth it
This is a good looking unit and is easy to use but unfortunately it fails at the one thing I bought it for. It does not heat water to the desired temp. Set at 212 ° the hottest i was able to get was 179°. If you are buying it to make tea, dont bother its too cool to brew a goid cup. It is also roughly 30 degrees low on every other setting as well.. I returning it ASAP
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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