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VEVOR Dispensador de Agua Caliente Instantáneo de Encimera con 6 Temperaturas Ajustables y 8 Volúmenes de Agua, Tanque Extraíble de 3 L, Calentamiento Rápido con Pantalla Táctil y Bloqueo, Blanco

Reseñas de clientes para VEVOR Dispensador de Agua Caliente Instantáneo de Encimera con 6 Temperaturas Ajustables y 8 Volúmenes de Agua, Tanque Extraíble de 3 L, Calentamiento Rápido con Pantalla Táctil y Bloqueo, Blanco

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Alex Alex
Heating issue
Heating issue  2
Doesn’t heat water as described looks good sleek design but got weird after taste and heats up to 180 F max
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Ali Ali
Product quality
It has been out of service for less than two weeks.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Colm Colm
Connolly
It broke after a week and sent a return refund claim that has not been answered after a week. I'm not happy with the service or the product
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Kirk Sedgwick Kirk Sedgwick
Not as stated
First the machine is okay but you will have fix it. The valve at the bottom of the water tank doesn't open far enough to let the water to through. I had to build it up with some CA glue so it push open far enough to let the water through. So got that all fixed and filled it with water. It would be nice if the dispensed amount would go below 8 oz. But it works. So a dispensed some water set at 212°. It didn't seem that hot so I got out the digital thermometer and tested the water coming out. To my disappointment it was 180° and struggled to get it that hot. The water in the machine is room temperature so it should be able to get it to boiling no problem but it does not. So if you're okay fixing it before you can use it and don't want the water to heat up higher than 185° then this is a great unit. I just don't think I should have to repair the bad design. It should work out of the box and heat to the advertised temperature.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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W.H. Knopper W.H. Knopper
Mevr
Water wordt een beetje warm, maar lang niet zo heet als aangegeven Is geschikt voor de milieu straat.
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Respuesta de Servicio al Cliente: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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Dumitru Alexandru Dumitru Alexandru
Instant hot water dispenser
I cannot recommend it because even after many attempts at cleaning and rinsing, the plastic taste in the water does not disappear and I do not want anyone to develop health problems because a product could leak dangerous substances into the drinks we consume. I do not know what substances leak into the drinks but the water is purified and remineralized and after passing through the device it gets the strange taste. I recommend that anyone who has the device try the water at 40-50 degrees and taste it to see if they experience the same problems because tea or coffee tends to cover the strange taste. I'm not even trying anything with this device anymore, it's just collecting dust.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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RKwan RKwan
Mr.
The hot water dispenser worked for only 3wks then quit while dispensing hot water. The display lights up, but no water comes out. I think the pump failed. Return/refund process was a bit long but the issue was resolved satisfactorily.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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John John
Past Customer
Purchased two at the same time with the extended warranty, one as a Christmas present and one for myself. When I opened the first one the day I received it from Vevor and filled it with water it leaked and failed to bring the water up to correct temp. I then decided to open the second and it to did not bring the water up to the proper temp. in addition this dispenser had a crack in the plastic. I then contacted Vevor to return the water dispensers. (provided pictures) what should have been a simple return became a negotiation over several days to get a refund. Why? Why pay for a warranty if you are not going to honour it? Poor quality product and really poor customer service. You lost my trust as a retailer.
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Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Frank Frank
Not worth it
This is a good looking unit and is easy to use but unfortunately it fails at the one thing I bought it for. It does not heat water to the desired temp. Set at 212 ° the hottest i was able to get was 179°. If you are buying it to make tea, dont bother its too cool to brew a goid cup. It is also roughly 30 degrees low on every other setting as well.. I returning it ASAP
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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