Reseñas de clientes para VEVOR Cortadora de Papel de Alta Resistencia Cortadora de Papel Industrial y Comercial de 304,8 mm para Papel A4, Capacidad para 400 Hojas Cortadora de Papel Apilado para Oficina, Escuela, Blanco

I would like to take this opportunity to share my experience with this cutter, emphasizing both the challenges encountered and potential areas for enhancement in a diplomatic manner. Initially, I faced a significant delay in obtaining the necessary missing handle, with a lengthy eight-day waiting period for customer service to confirm its requirement. Subsequently, I was informed that an additional wait of 15 days would be necessary for the handle to arrive. Upon receiving the cutter, I observed a few issues, including damaged feet, scratches in several areas, and the absence of the handle. Despite these concerns, I opted to retain the item due to the lengthy eight-month restock period I'd encountered. However, I believe it would have been beneficial if customer service could have extended a small refund for the damages. Such a gesture could have conveyed an acknowledgment of my concerns, particularly regarding the possibility that the items may have been second-hand, which was not addressed. In summary, while there are certainly areas for improvement in both the product and service, I appreciate the complexities surrounding product availability and customer service interactions. By addressing these issues, I believe future customers could enjoy a more positive experience. As and when I receive the Handle I will update this review.

komt niet overeen met het product op de site en snijd echt slecht

nooit geleverd

I did not receive the product I purchased (I was sent what I believe to be an older model). Sadly there is no human customer service, I will not ever order anything from your company again. I returned the item and purchased another paper cutter.

Pieces not all received, supposed to cut 400 sheets and can barely cut 10 with out the stack shifting will pulling the handle down. Would not recommend at all!!!

Bought it for my wife and it doesn’t make straight cuts, the red striking plate sticks up past the deck so you have to lift whatever you cut over it, the plastic alignment arm doesn’t line up with the lines on the deck and every time you cut more than one sheet the blade forces all of the sheets to move closer to the other crooked arm that the plastic alignment arm is attached too, will be figuring out how to return this item

The tracking device is not the same as what you see on the website. Instead, it is a big magnet that keeps moving while trying to get precise measurements. Had I known, I would have bought something else that gave me more precision. It does cut through a lot of paper though. Then again, the safety device that keeps the handle in the air is not doing its job of blocking the handle from falling. Lower quality than expected.

La máquina tiene buena capacidad de corte pero a nivel estructural no está bien montada, es imposible alinear la cuchilla, la guía no tiene 90 grados, y la pieza prensa no ejerce presión homogénea a lo largo del taco, según avanza el corte se desplaza el taco hacia afuera dañando todo el material. Intenté hacer los ajustes con la llave Alen pero realmente la construcción deja mucho que desear. Las hojas finales solo las corta hasta la mitad lo que demuestra que es inalienable. Incluso probando a realizar una mayor presión se ha doblado el eje y no he conseguido mantener la alineación en el proceso de corte. Una pena, la máquina prometía y es pesada por lo que inicialmente parece robusta....pero no. También apuntar que tiene una deformación de la base y tuve que calzarla en una esquina. En fin, entiendo que ha sido barata pero realmente no me ha sido útil.

I purchased this specific VEVOR 17" Heavy Duty Paper Cutter because the arm extender shown in the listing was connected to the base. I specifically did not want a magnetic extender, so that feature was a major reason I chose this model over other options. The cutter I received did not match what was advertised and instead came with a magnetic extender. When I contacted VEVOR, I was essentially told that they had changed the design and that this is simply how the product is made now. If the design has changed, the product listing, photos, and description should be updated to accurately show what customers will receive. I would not have purchased this model if the listing had shown a magnetic extender. It is frustrating to buy based on a specific advertised feature, receive something different, and then be told the design changed after the fact. Very disappointing experience with both the product listing and the way the issue was handled.

Super quick delivery, haven’t used it yet because it was delivered improperly. I didn’t receive the guillotine in the photo that has the crank for the paper holder but rather a flimsy magnetic one that, based on other reviews, doesn’t hold. It’s my first time ordering from Vevor, and I have to say I have massive mixed feelings given that I was happy with the speed of delivery but I didn’t get what I ordered. Update: I’ve used the guillotine about for about 15-20 cuts and now the handle for the pressure plate to hold the paper still is completely seized and I can’t seem to get anyone at Vevor to assist me and how to unseize it. Severely upset and disappointed with this experience so far. They also said they have discontinued the crank version to hold the paper in alignment and only do the magnetic one now as an FYI to future buyers. Second update: Been going back and forth with support now and told me to use a rod to get leverage to turn the seized handle (which I already told them I did). Then sent a video of them using a hammer to do so, so I used my own hammer to try and do exactly what they did and snapped the handle right off. I am infuriated at this purchase and the support. I’m requesting a refund and want this guillotine out of my house. Will add a final update once support gets back to me. Third update: Customer service offered me a full refund or a new product to replace the original. I just received the new one (which came with the crank which is so much better and paper doesn’t slide under it) and after about the 20th cut of 75 sheets of lined paper (MUCH less than the 400 mentioned for this cutter) the same handle stopped working AGAIN. This time it didn’t seize up, it now just spins as if it’s no longer connected to the pressure plate. Because it’s not. Hoping to have this one resolved otherwise a full refund has got to be on the way. Only bright side is the speed in delivery and speed in response times from customer service, otherwise this has not been good at all.