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VEVOR Cortadora eléctrica Ancho de corte 482,6 mm Espesor 80 mm Cortador de papel automático Cortador de papel de 800 hojas con pantalla táctil de 17,78 cm características de seguridad para imprenta

Reseñas de clientes para VEVOR Cortadora eléctrica Ancho de corte 482,6 mm Espesor 80 mm Cortador de papel automático Cortador de papel de 800 hojas con pantalla táctil de 17,78 cm características de seguridad para imprenta

80 mm 482,6 mm

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Sherri Sherri
Commercial Print Coordinator
The experience of purchasing this product was straightforward and delivered within our given timeframe. We did have a few issues with the cutter but customer service was great in getting us the steps needed to fix the issues. I love this cutter and am excited to use it for my present and future projects.
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Nick Nick
Print Shop Manager
This thing is a great value. Name-brand stack cutters might be able to cut more at once and with more accuracy but for 4 times the price! I am the manager of a store that does shipping and printing and we had a manual paper cutter that I just couldn't get accurate for the life of me and I had to adjust legth, screw down the press, and cut all manually and it was about $250. A name-brand fully electric stack cutter costs $5000+! A semi-manual cutter was still around $800 so I decided to bite the bullet and bought this and I am quite happy with my decision. It came with a skew of about 1 millimeter but I deciided to take it apart and I fixed that myself. It is pretty darn good and going strong after hundreds of cuts. It's already time to replace the blade and I can easily do that myself for about $170. I don't know how long it'll last but I can replace it 3 times and still be under the price of a name-brand cutter. Fair warning - it says it ships in only 2-3 days but I got it a few weeks later.
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Margaret Margaret
Owner
Marvelous product - Need to register this produce, but do not have the website. can you help? Thanks
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jwebb jwebb
Defective cutter - defective customer service
We purchased this in mid-September and installed it a couple weeks ago. I would love to report it is great, except I can't. It won't power on. Off the pallet, out of the box, we have no power. We have replaced the outlet, ran the line back to the box to ensure it wasn't on our end. The unit simply won't work. Both my copy center technician and I have reported the issues. We have called and emailed a number of times, to no avail. No one seems to want to deal with this. I put in a return request yesterday, still no response (over 24 hrs ago). I purchased a warranty as well, which apparently doesn't mean squat, since no one will respond to me. I cannot say this enough - avoid purchasing from this company.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for your feedback. We understand your concerns and sincerely want to resolve this matter as quickly as possible.We kindly ask for your cooperation in providing the requested details via the email associated with your order, as they are necessary for us to investigate and assist you properly. Please rest assured that we only request the information needed to resolve your case and appreciate your support and understanding.We will continue to follow up until the issue is fully resolved. Please monitor your ticket replies and email notifications.Thank you for your patience and cooperation.
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Natàlia Natàlia
Bien pero...
40 mm 450 mm
En si la máquina es buena, corta bien y funciona correctamente. El problema viene con lo recto (o no) del ángulo de corte: la mía corta torcido y por mucho que lo he intentado no hay manera de dejar en ángulo perfectamente recto la pata de empuje. Si almenos tuviera dos puntos de sujeción sería más sencillo. Al tener sólo uno central cada vez que aprietas un tornillo se tuerce del otro.
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Respuesta de Servicio al Cliente: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
T T
Manager
Worked until it didnt
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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frustrated with customer service language barriers frustrated with customer service language barriers
Wrong power cord installed on delivered machine
This machine was shipped with a 110V cord attached but needs 220V. We had the electrician install 220V outlet. We can't use our machine and are wasting money sending work out to be cut. Service has been slow and through email. You send an email and get a formulaic response. Then a day later an email that reads in riddles: "Thank you for your inquiry. The department in charge has answered this: To connect to 220V electricity, not 110V. The motor of the 220V 60HZ motor must be 220V, 60HZ. Insufficient voltage of 110V will damage the motor. If you have any questions, please feel free to contact us." After asking for clarification, I received an email three days later telling me they would give me a solution. Then an email the next day telling me I would receive a replacement plug in 5-15 days. No offer to pay the electrician to replace it, no tracking number and no part received at this point. (It's been 22 days). Update: We purchased this in August. On Sept. 4 I first wrote about our issue. On Oct. 11 we finally had a solution and they refunded us $516. We then hired an electrician to replace. The operation of the machine has been rather intuitive, but we cannot switch from milimeters to inches and there is nothing on the internet to help with this.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thanks for sharing your concerns. We apologize for any trouble this has brought you. For further help, visit our online "Contact Us" page, located in the bottom navigation bar. Submit a ticket there for unresolved matters, and our after-sales team will resolve them promptly. Thank you for your understanding.
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Karen Karen
Owner
Would like to write a review but unfortunately I never did receive it. I was sent a dough divider instead of a paper cutter. There was a slight hiccup with the refund but, it did go through. I will never purchase anything through this company again.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Mark Mark
President
You have bounced me around too many customer service people. I have just initiated a credit card dispute and left Vevor bad reviews on all platforms. You screwed up on the machine and you should have fixed it but either way we'll get the refund, but I didn't want to go the CC dispute route. Too late to change though.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for letting us know your concerns. We’re sorry for the trouble this has led to. To receive more assistance, check our "Contact Us" page online, in the bottom navigation bar. Submit a ticket there for any unresolved issues—our after-sales team is standing by to help quickly. We appreciate your understanding.
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