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VEVOR Compactador de Tierra Motor de Gasolina de 6,5 HP y 196 cc, Compactador Vibratorio de Placa 5600 VPM, 25 m/min, Fuerza de Compactación de 10,5 kN, para Caminos, Patios, Asfaltos, Paisajismo

Reseñas de clientes para VEVOR Compactador de Tierra Motor de Gasolina de 6,5 HP y 196 cc, Compactador Vibratorio de Placa 5600 VPM, 25 m/min, Fuerza de Compactación de 10,5 kN, para Caminos, Patios, Asfaltos, Paisajismo

Totalmente Expuesto 6.5 HP

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sa*** sa***
Unreliable
I followed the directions for set-up exactly, started it, and let it run for a while to sort of break things in. The next time I used it for compacting, it ran for about 10 minutes, and I couldn't get it to start again.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Paul Paul
Purchaser
I do not know how this product works because it arrived damaged and pull cord does not retract. Unable to start unit. Customer service has been helpful. Waiting for part(over two weeks ago).
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Anthony Cox Anthony Cox
Customer service is useless
Poor instructions on how to "remove the vent sealant before use." Then was told that the "tech team" will contact me via email in two business days. How about just having the "tech team" do a proper manual? Not impressed thus far, hopefully the product is not this shoddy.
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Aspen acres farm Aspen acres farm
Good enough
Works fine for the cost. However it has carburetor problems. Fuel doesn’t get into the engine fast enough so you only get 2 minutes of run time before it shuts off and you have to wait to restart. Now the needle valve in the carb sticks on slightly so you have to shut the fuel off between uses or it dumps the whole fuel tank into the engine and you are forced to change the oil. Reached out to vevor. And They never replied. Will probably have to swap out the carb for something brand name to fix the problem. Broke the pull chord the other day but that’s just cause it has 10x the usage as it’s supposed to.
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Lee Burkett Lee Burkett
Check all before use
Compactor was easy to assemble and start but did not work. Had to take it apart and determined the belt was not around the lower pulley.
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Daniel Daniel
Don't buy
Don't buy  1
Terrible product. The package came all bad oil everywhere reach out to costumer service and no help. They suggested to try to used it which didn't worked and offered me $120 to keep a broken machine. I requested to get it returned an my money back. They finally agreed to get it return but I had to figure it out how to pack it and take it to a fed ex it weight 150 pounds. Won't be trusting the brand.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Stephane Beaulieu Stephane Beaulieu
Delivery very late. Packaging completely destroyed.
Delivery very late. Packaging completely destroyed. 1 Delivery very late. Packaging completely destroyed. 1
Item have been lost first time. Re-ordered. Arrived with a completely destroyed packaging.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Tim Owens Tim Owens
Builder
Runs great for 5 minutes, then it shuts off. Let it sit for a minute and it starts back up for five minutes and dies. Oil is full, gas on, choke off
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bill Bill
Another tool to fix
I purchased this plate compactor to do a small driveway and a small patio. Out of the box it looked promising. I put it together per the instructions and also put in the required amount of oil. Ten minutes after using it the engine locked up. I contacted supported which was non existent. After three days of no answer from support I bought a new engine to put on it. I took off the belt and found the clutch was jammed up against the crank case. No spacer at all. I made a spacer put it back together and it finally worked enough for me to finish my stone tamping. Buyer beware there is no warranty or support from VEVOR at all.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Andrew Smith Andrew Smith
Mr
Not satisfied. The part came with a broken wheel. They made it difficult to get a new one. Lots of hoops to jump through.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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