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VEVOR Carro Utilitario, 2 Estantes, 250 kg, Carro Utilitario de Plástico con Ruedas Giratorias de 360°, Estante de Borde Mediano, Asa de Almacenamiento para Almacén, Garaje, Limpieza, Oficina

Reseñas de clientes para VEVOR Carro Utilitario, 2 Estantes, 250 kg, Carro Utilitario de Plástico con Ruedas Giratorias de 360°, Estante de Borde Mediano, Asa de Almacenamiento para Almacén, Garaje, Limpieza, Oficina

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Ryan Ryan
DIY Guy
2 niveles
Great product for a great price. Just could use a little more support or reinforcement to secure push handle which just snaps into place.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Ed knegt Ed knegt
Owner
Mediano
The price was very attractive so I made the purchase. Waited a long time to receive it. One section of the bottom tray was broke off. Two of the four legs were the wrong ones so I had to alter them to make them work. Did not want to go through the hassle of disassembling and returning and waiting a few more weeks for this item so I may do. Extremely hesitant to buy anything from vevor again!!
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Yaser Yaser
Mr.
The item arrived broken eventhough the packaging was okay , so it wasn't due to transportation. It was due to its poor quality and poor manufacturing or packaging. I requested a return and refund, and Vevor opened a ticket instead of refunding me immediately. Then they kept asking for images, and then after few weeks asked for more images and then asked which partbis that. They kept dragging the issue. Then they start offering to replace the broken part. I refused as i dont want this poor quality item. But they don't listen. They kept offering a small refund, and I refused. They keptnoferring more compensation, trying to bargain and convince me to accept partial refund and to keep the brokennitem , so they don't pay for shipping cost of return. I constantly stated that i do not accept partial refund. I want my full refund but it apoears that their agendabis not to acceptvreturns, even when they sent brokennitems. My advice is that do not buy anything from vevor. Go yo Amazon for their easy return and amazing customer service. VEVOR CUSTOMER SERVICE IS AWEFULL AND YOU WASYE YOURVTIME WHICHNUS MONEY.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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John Dodge John Dodge
Customer
I have ordered many things from you. This cart arrived broken. I have sent pictures and you have not sent me a new one. I will not ever buy from you again if you don’t make this right. I have spent hundreds of dollars of dollars with you, so do the right thing. Send me a new one to replace.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Markus Vierria Markus Vierria
Business Owner
So full disclaimer I’ve purchased these in the past no issues, HOWEVER my most recent purchase of three of these carts was an absolute nightmare, 2/3 carts arrived damaged from the manufacturer, packaging was fine, meaning they shipped damaged. Upon sending pictures and lengthy correspondence with customer service over 6 weeks later I received replacement parts and they sent the wrong parts… after begging them to just send two new carts and a return label to send there garbage back to them. I am left with 1 usable cart out of three. Extremely disappointed with customer service I’d give them -stars, you suck!
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Yaser rahmanian Yaser rahmanian
Mr.
Mediano
Mr. 1
The item arrived broken eventhough the packaging was okay , so it wasn't due to transportation. It was due to its poor quality and poor manufacturing or packaging. I requested a return and refund, and Vevor opened a ticket instead of refunding me immediately. Then they kept asking for images, and then after few weeks asked for more images and then asked which partbis that. They kept dragging the issue. Then they start offering to replace the broken part. I refused as i dont want this poor quality item. But they don't listen. They kept offering a small refund, and I refused. They keptnoferring more compensation, trying to bargain and convince me to accept partial refund and to keep the brokennitem , so they don't pay for shipping cost of return. I constantly stated that i do not accept partial refund. I want my full refund but it apoears that their agendabis not to acceptvreturns, even when they sent brokennitems. My advice is that do not buy anything from vevor. Go yo Amazon for their easy return and amazing customer service. VEVOR CUSTOMER SERVICE IS AWEFULL AND YOU WASYE YOURVTIME WHICHNUS MONEY.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Oso Oso
Pena
2 niveles
Pena 1
Le doy mal review porque el articulo me llego roto en dos lugares y contacte a atencion al cliente y todavia no he recibido solucion al problema.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Le pedimos disculpas sinceramente por las molestias ocasionadas. Hemos recibido su solicitud y nos hemos mantenido en contacto para resolver este problema. Actualmente, le solicitamos información detallada por correo electrónico para solucionarlo y esperamos su respuesta. Le aseguramos que le daremos seguimiento hasta que el problema esté completamente resuelto. Por favor, revise las respuestas a su solicitud y las alertas por correo electrónico.
Bella weer Bella weer
Ms
3 niveles
Ms 1
Check the box when it shows up.. Mine to carts are all broken to hell. I do loves these carts. But I don't if I'll ever order from vevor again to be honest.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Jordan Huraj Jordan Huraj
Cart Never Showed
Grande
Judging by the picture this looks to be a very useful cart to have. I have made multiple attempts to purchase this but it has yet to come to fruition. I ordered the cart and it never showed up. I attempted to order the cart again but it was out of stock and the price increased significantly, and VEVOR would not honor my original order price. I will be purchasing this cart elsewhere. Poor customer service on VEVORS part.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Thank you so much for speaking up—your input is key to helping us fix this and do better.
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