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VEVOR Carpa Gazebo Emergente 304,8x609,6cm Carpa para Cenador Impermeable de Paredes Laterales Extraíbles Resistente a los Rayos UV con Bolsa con Ruedas para Exteriores, Jardín, Fiesta, Camping, Patio

Reseñas de clientes para VEVOR Carpa Gazebo Emergente 304,8x609,6cm Carpa para Cenador Impermeable de Paredes Laterales Extraíbles Resistente a los Rayos UV con Bolsa con Ruedas para Exteriores, Jardín, Fiesta, Camping, Patio

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Berna Berna
Arriver casser
Blanco 5.9x2.96x2.65 m(Con ventanas)
Domage au môtage on c aperçu quel etai casser
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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EC EC
Looks Better in the Photos Than in Real Life
Blanco 5.9x2.96x2.65 m(Con ventanas)
I’m really disappointed with this one, especially because we own other VEVOR products that have been great. The frame itself is solid and seems well made, but the panels and covers are very flimsy and look nothing like the pictures. Ours has large gaps and does not fit snugly or look polished when set up. To make matters worse, one of the Velcro ties ripped off in a very gentle wind during setup. That should not happen right out of the box. I bought this with the intention of possibly renting it out, but there is no way I would feel comfortable doing that now. Great frame, but the fabric and overall finish are a big letdown.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Stephanie Stephanie
Not a good buy for durability or ease of assembly
Blanco 2.95x2.95x2.63 m(Con ventanas)
The metal sides that connect together broke into pieces in a stiff wind. The side pieces themselves were incredibly thin plastic, easily torn. The instructions were convoluted and difficult to understand. It in fact was not easy to pop this up at all. Two people struggled to do it. Maybe if there had been no wind, it would have been fine? So on a summer day with no wind, this would be a good setup, if you have three people setting it up.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Pedro Francisco Pedro Francisco
Rota
Blanco 5.9x2.96x2.65 m(Con ventanas)
La carpa ha venido rota, no se mantiene. Además las patas no llevan el clic de tope y el techo se baja
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Respuesta de Servicio al Cliente: Le ofrecemos nuestras más sinceras disculpas por las molestias causadas por nuestro producto. Comprendemos plenamente la frustración que puede ocasionar un mal funcionamiento durante su uso. Nos comprometemos a resolver este asunto con prontitud. Le enviaremos una actualización sobre su problema por correo electrónico; por favor, revise su bandeja de entrada para obtener más información.
Thomas Williams Thomas Williams
Upset
Blanco 2.95x2.95x2.63 m(Con ventanas)
Purchased this canopy as I had bought one two years ago from Beaver that was fantastic. I looked for the same model and was unable to find it however came across this one that seemed reasonable. Ordered it and it is not. You can see from the video of the leaks from the rain. We just had that destroyed a lot of my product you can see the runs in the canvas and the legs are just not the same quality as what I had in the original wand. I wish I could get this return and get original one again, but they do not carry it. Stay away from this one
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Luis Rodriguez Luis Rodriguez
Really poor quality
Blanco 5.9x2.96x2.65 m(Con ventanas)
I received a damaged item and never got my money back. It broke as soon I opened for the first time
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Marty Powers Marty Powers
Chef
Gris 3.048x3.048x3.20 m
I would love to leave a review but the canopy got lost in shipping and i never received it. I was so looking forward to using this canopy at my next competition but unfortunately I had to purchase a different brand that I’m not satisfied with.
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Respuesta de Servicio al Cliente: Dear valued customer, your patience and cooperation are highly valued. We’re working diligently to handle your concerns and are determined to find a satisfactory solution. Be sure to regularly check your ticket and email for updates on the progress. For any more questions or assistance, feel free to get in touch.
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Robert Robert
Customer Service is lousy
Gris 3.048x3.048x3.20 m
Whatever you do do not order anything from Vivan their customer service is lousy. They don’t respond to claims there is no telephone number. It’s fraud. It’s a waste. It’s a scam. Do not order anything from VV. It’s a waste of time. Their product sucks unprofessional customer service I will report this bad reviews online everywhere I can find I filed a claim and I still haven’t got a response back four days later business days later so right now you or I’m gonna go online And every kind review I find about your company would be a negativity. I will warn everybody out there to not buy your product because if they do, you can’t return it for whatever reason because their customer service is unresponsive, horrible company to deal with absolutely disgraced embarrassment to the consumer to the average consumer of management needs to get a hold of me. Send me an email. They have my information but I advise anybody out there that do not buy this product. You cannot return nothing they stall it install it install it until the times up and they give you a hard time. Do not buy this product. Save yourself buy another product somewhere else but don’t buy from VR.
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Respuesta de Servicio al Cliente: To our valued customer, thank you for being patient and cooperative. We’re actively working to resolve your concerns and are dedicated to finding a solution that meets your needs. Please check your ticket and email periodically to stay updated on the progress. If you need further help or have additional questions, don’t hesitate to contact us.
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Camille Heltman Camille Heltman
Owner
Blanco 3.048x3.048x3.20 m
This tent is supposed to be fire rated there is no tag on the canopy so I cannot use it for food vending. I tried to return it they would not return it but offered me a $35 credit which I am still waiting for after 3 weeks. I have notified them three or four times about this. I now have to try to sell this to make my money back. Plus I had no idea there would be writing on the canopy advertising vevor tools. I could have overlooked the writing on the canopy and pointed it away from my customers but the fact that it is not tagged with a fire rating is too risky. Customer service was not very friendly or forthcoming to help me return the item for full payment.
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
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