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VEVOR Calentador de alimentos comercial de 9 sartenes, mesa de vapor eléctrica de 9 x 5 qt con cubierta de vidrio, 1500 W, encimera de acero inoxidable, control de temperatura de 86-185 °F para catering, restaurantes, plateado

Reseñas de clientes para VEVOR Calentador de alimentos comercial de 9 sartenes, mesa de vapor eléctrica de 9 x 5 qt con cubierta de vidrio, 1500 W, encimera de acero inoxidable, control de temperatura de 86-185 °F para catering, restaurantes, plateado

9 contenedores tamaño 1/3

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173 Reseñas
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Mannu Mannu
Bad quality
VEVOR IS SCAM, they make you order products with return policy policy but in actual there is no return policy.
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Mary Garvin Mary Garvin
Food Warmer
Does not work. Plugged it in, the red light comes on showing that it's hearing and then goes out. There's a short or something in it. Not sure I expected much for the price though. Usually very happy with my Vevor purchases...this one not so much!
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Sandra Roman Sandra Roman
Owner
Never arrived.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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rodolphe ferreol rodolphe ferreol
director
Dear Customer Service, Thank you for your response. We received this bain-marie, plugged it in for the very first time, and, unfortunately, it immediately sparked and caught fire. Needless to say, when purchasing a brand-new appliance, we did not expect our first responsibility to be dismantling it and diagnosing an electrical fault ourselves. We had assumed that quality control and product safety would be handled before delivery rather than by the customer after the unit catches fire. What makes this even more remarkable is that this is now the second bain-marie we have purchased from you within six months. The first one has already stopped working, and we are still waiting for a response regarding the warranty claim. At the same time, we are also still waiting for replacement parts to repair our mixer. So, to summarise: one bain-marie no longer works, the replacement has caught fire on first use, and another appliance is waiting for parts. We are beginning to feel less like customers and more like unpaid product testers. For obvious safety reasons, we have unplugged the unit immediately and will not be attempting to dismantle or troubleshoot a brand-new appliance ourselves. We are happy to provide photos of the product’s current external condition, but we would now appreciate a clear and urgent resolution regarding all outstanding issues. We look forward to your prompt response and, hopefully, a solution that does not involve us repairing your products on your behalf. Rodolphe
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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hugh dampier hugh dampier
Business owner
Leaked from multiple spots
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jw Jw
Worked for a month
It only worked for a month. The warmer turns on and the lights work, however, it no longer heats up.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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do not recommend
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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John John
Truthfully don’t know if the carrier or manufacturer caused damage
Box came in decent shape, a little dents here and there but cosmetically the item looks good. However, the power cuts out completely. Unreliable. And the shipping time estimated is also unreliable, the item came days after I needed it for a big event but didn’t work either way.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mohamed Mohamed
Mgr
It's not my first time using vevor item but this one is useless it's supposed to hold it hot but making cold total waste of money 😒
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Usman Faizi Usman Faizi
Owner
Terrible buy on top of that I said after three days of purchase I like to return it’s malfunctioning… now they are sending me parts to fix it myself I am sure it will not be fixed it’s very poorly made ….
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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