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VEVOR Calentador de Aire Diesel 12V 2KW Consumo 0,12-0,26L/h Calefacción Estacionaria 8~36°C Ajustable 10-15m² Control Inteligente con LCD Bluetooth Mando a Distancia Tanque de 10L para Camión Barco

Reseñas de clientes para VEVOR Calentador de Aire Diesel 12V 2KW Consumo 0,12-0,26L/h Calefacción Estacionaria 8~36°C Ajustable 10-15m² Control Inteligente con LCD Bluetooth Mando a Distancia Tanque de 10L para Camión Barco

Sí 2KW-Naranja

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cristian cristian
Buen funcionamiento pero..
Sí 2KW-Naranja
Funcionar funciona muy bien pero no es homologable.
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richardb2244@gmail.com richardb2244@gmail.com
Return wrong unit
Sí 2KW-Naranja
Must return it it's the wrong kilowatt I ordered a 8 kilowatt not two kilowatts returning tomorrow
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ha*** ha***
Didn’t receive it
Sí 2KW-Naranja
I did not receive it they sent it back to sender today cause they couldn’t find my address and I was so mad I was looking forward to using it this winter in my car but I guess not I’m so frustrated
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely apologize for the inconvenience and the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process.In the meantime, we have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Zac Zac
Baker
Sí 2KW-Naranja
When I got this item, the shipping was quick and came with everything I needed. When I did the initial start-up, the oil pump was unplugged, and I had to cut into the case to plug it in since the unit is riveted to the toolbox. The installation in my van went great. Travelled to Utah and Tahoe over the course of 2 weeks and had to use this to stay warm. I'm powering it off a Bluetti AC50 power bank and can get ample run time on this before needing to recharge. I only used this unit maybe 7 or 8 times before it started blowing smoke and not heating well. After troubleshooting i now need to remove the riveted heater unit and clear/replace parts, which is going to be a pain in the ass considering I just installed this 3 weeks ago... good unit but poor quality in performance. After reviewing the QR code videos on google drive ill have to uninstall it, dismantle it, clean/ buy parts, then hope it works as intended afterward. I recommend it for light uses or in an area where you don't need to uninstall it after less than 1 month of use.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Eric Jones Eric Jones
Engineer
Sí 2KW-Naranja
Thermostat not dependable but using constant on works fine. Using bluetooth to turn on works but unit will shut down before the night is over. Not good if you are using to prevent water from freezing or heating anything critical. I us this one for heating mu battery room. If i manually turn it on low it stays on. If I set the temperature or turn it on with bluetooth it will work for a while then turn off.
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Respuesta de Servicio al Cliente: To our respected customer, thank you for your patience and cooperation. We’re fully focused on addressing your issues and are committed to finding a resolution that meets your expectations. Please check your ticket and email periodically to stay informed about the progress. Don’t hesitate to reach out if you need further help or have additional queries.
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Angie Angie
DO NOT BUY – They do not honor warranties (Even the ones you pay extra for!)
Sí 2KW-Naranja
I am a repeat customer who has bought several products from Vevor in the past, but this is the last time they will ever get a cent of my money. I bought their diesel heater and it was a total lemon right out of the box. The worst part isn't even the broken heater—it’s the fact that they flat-out refuse to stand behind their product. I didn't just rely on the standard warranty; I actually paid extra for a THREE-YEAR extended warranty. Even with that extra protection, they are giving me the runaround and haven't resolved a single thing. To the people saying "it’s only $100, just suck it up"—that is exactly what Vevor wants you to do. $100 is still hard-earned money, and a company shouldn't be allowed to ship trash and ignore their own legal "warranty" promises. I had plans to buy more equipment from them for my shop, but those plans are dead. Current status: My issue is STILL UNRESOLVED. They have my money, they have the extra money I paid for the protection plan, and all I have is a cold garage and a heater that doesn't work. Pros: None. Cons: Defective product, zero customer service, fake warranty, and they don't value loyal customers
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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José Antonio Alvarez José Antonio Alvarez
Pedí unidad con Bluetooth y me enviaron una sin Bluetooth
Sí 2KW-Naranja
Solicité y pagué una unidad con bluetooth, me llegó una sin esa cualidad. Tras contactar para reclamar y ver la cantidad de molestias (fotos, de caja, equipos, albarán, etc) me lo quedé, compré en Aliexpress un display bluetooth y se acabó Vevor.
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Respuesta de Servicio al Cliente: Le ofrecemos nuestras más sinceras disculpas por las molestias causadas por nuestro producto. Comprendemos plenamente la frustración que puede ocasionar un mal funcionamiento durante su uso. Nos comprometemos a resolver este asunto con prontitud. Le enviaremos una actualización sobre su problema por correo electrónico; por favor, revise su bandeja de entrada para obtener más información.
Diver Diver
Owner
Sí 2KW-Naranja
Unit failed after three weeks of operation with an E-03 code. I was camping with the family in freezing temperatures in the Ozark mountains. Had to drive to the nearest town and purchase a Mr Heater and propane. First contact with “chat” was frustrating and never responded to. Second “chat” four days later, I was told again 1-2 days for the ticket to be responded to. Then disconnected. Third “chat” took 30 minutes and after my request for a supervisor there was no response other than “wait for 1-2 days”. The response finally came two days later. We will send a part, since there is no warehouse near you it will take 10-15 days. Yet when I purchased the unit I had it in two days. Other minor issues: The App no longer connects with the unit and I have tried to delete the App and disconnecting power and rebooting the unit. The clock on the display gains two minutes a day and you can’t turn off the display. The display is mounted next to the door of my Sprinter and it’s just one of those annoying things that bug you every time you see it. I went online to see what code E-03 is and now see that the glow plugs fail consistently. Had I known that I would have purchased a spare. But now I can Wait 10-15 Days for a replacement from VEVOR! The failure of the unit and lack/frustrating response from VEVOR makes this probably my last purchase from VEVOR.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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David Merchan David Merchan
.
Sí 2KW-Naranja
Horario todavía no lo sé porque lo tengo nuevo y no me funciona.esperando repuesto.
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Respuesta de Servicio al Cliente: Hemos observado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya solucionado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
chris chris
bad diesel heater
Sí 2KW-Naranja
It's very unreliable product. It just failed in 2 uses. Don't waste your money. what is worse is terrible replace or refund policy.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, your patience and cooperation mean a lot to us. Our team is fully engaged in handling your concerns and is striving to come up with a solution that works for you. Be sure to regularly check your ticket and email to stay informed about the latest progress. For any more questions or support, feel free to get in touch.
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