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VEVOR Cafetera Espresso Automática Cafetera Espresso 20 Bares con Espumador de Leche Boquilla de Vapor Molinillo Incorporado y 15 Configuraciones de Molienda con Tanque de Agua de 1,5 L para Capuchino

Reseñas de clientes para VEVOR Cafetera Espresso Automática Cafetera Espresso 20 Bares con Espumador de Leche Boquilla de Vapor Molinillo Incorporado y 15 Configuraciones de Molienda con Tanque de Agua de 1,5 L para Capuchino

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Eric Lapalme Eric Lapalme
Non
Aucun service après vente Vevor a éviter Beau produit pourtant Mais on oublie
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Roman Roman
Mr
Had this unit for few months. Frothing stopped working (no latte, no cappuccino). Purchased extended warranty with the unit. Opened up a ticket with support. Provided video, detailed explanations. No resolution...I am ghosted now by support. Awful experience. Update: Support found resolution. Only espresso feature is working. Wouldn't buy it again, but at least company came through. Other products from Vector have been great
4 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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NPF NPF
npf
This machine is OK for the price, its only fault is it only heats the water to 140 F
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Robert Metz Robert Metz
Owner
This thing is not as easy to use as stated, I will not purchase again, I'm going to try and return ASAP.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Gilles. Bruneau Gilles. Bruneau
Professional Buyer
Deceive… First, the coffee beans don’t move inside themself even with different suppliers and we have to place them by hand if we want the grinder to do his job. Secondly, the screen require to confirm all the time each operation, no need with any of your competitors. The machine require to be clean after 3 or 4 coffee. This is no sense. Any other competitor will required to be clean after 25 to 40 coffee. Wen we succeed after all, the coffee is good as any of your competitors.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for sharing your feedback! We aim to offer high-quality products at affordable prices, and we truly appreciate you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we’re always working to improve. If there’s anything specific you feel could be better, please head to our Contact Us page, which you can find in the bottom navigation bar of our website. Submit a ticket there, and our customer support team will reach out to you via email with updates until the issue is fully resolved. Thank you for your understanding and support.
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Lyndan Lyndan
Ms
Ms 1
Don’t buy from this company. They sent me a broken machine and refuse to rectify their problem.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Deacon Ralph Eckoff Deacon Ralph Eckoff
deacon
INSTRUCTION BOOK TOO COMPLICATED....ES;RESSL VERTY BITTER....touch screen does not always work...mainrteance schedule very complicated....crema for cappuccino not enuf...parts needing cleaning very diff. to get off...noice level very high...info on grind setting not clear (I have had 30 years experience with making cappuccino)
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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CH CH
Coffee Machine broken - still trying to process return
Bought a coffee machine. It arrived broken. Customer service is slow processing the refund request. They certainly drag their feet and make it difficult to process.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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