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VEVOR Bomba para Piscina Elevada 1,5 HP 100 GPM Bomba para Piscina de Velocidad Única 2850 RPM Bomba de Piscina con Cabezal Elevador con Cesta de Filtro para Piscinas Elevadas, Jacuzzis, Spas

Reseñas de clientes para VEVOR Bomba para Piscina Elevada 1,5 HP 100 GPM Bomba para Piscina de Velocidad Única 2850 RPM Bomba de Piscina con Cabezal Elevador con Cesta de Filtro para Piscinas Elevadas, Jacuzzis, Spas

1100W 22700 L/H

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D D
Ok pump for the money
Ok pump for the money  3 Ok pump for the money  3
Shipping was an issue. Customer service was no help. Box came damaged. The pump seems ok. I am replacing an earlier model the broke and cracked out of the blue. I expect to have this one for 2-3 years and then replace. I would recommend replacement parts and better customer support. I
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Respuesta de Servicio al Cliente: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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john charbonneau john charbonneau
Owner
Bought it as a spare will be some time before I install it
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for letting us know your concerns. We’re sorry for the trouble this has led to. To receive more assistance, check our "Contact Us" page online, in the bottom navigation bar. Submit a ticket there for any unresolved issues—our after-sales team is standing by to help quickly. We appreciate your understanding.
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Joshua Clayton Joshua Clayton
Started great, lasted barely a month
Great deal, seemed like a great little pump and was working well but about 5-6 weeks into using it, it stopped working completely. I’ve contacted customer service and they basically told me to take it apart and see what was wrong with it. It says There’s a 12 month warranty but as of now they haven’t offered any help other than to tell me what to look for (sort of) when I look into it.
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Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Enrico Enrico
Sig
1100W 22700 L/H
Inutilizzabile per gli attacchi no compatibili con il circuito di filtraggio non riescoa fare un reso assistenza pessima
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Respuesta de Servicio al Cliente: Abbiamo ricevuto la sua segnalazione relativa a questo problema e siamo in costante contatto con lei al riguardo. Le abbiamo fornito una soluzione via e-mail e ora attendiamo un suo riscontro. La preghiamo di stare tranquillo, continueremo a seguirla fino alla completa risoluzione del problema. La invitiamo a monitorare le risposte alla sua segnalazione e le notifiche via e-mail.
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Stuparu Mihai Stuparu Mihai
Slaba
1100W 22700 L/H
Slabuta am avut una de 500w si era mai puternica ca asta
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Respuesta de Servicio al Cliente: Am creat un tichet pentru a vă contacta în legătură cu această problemă. Echipa noastră de asistență clienți vă va contacta prin e-mail și vă va oferi actualizări până când problema va fi rezolvată. Vă rugăm să verificați prompt căsuța poștală pentru mesajele noastre.
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Melisa Melisa
Ms
Ms 1
Received the pump quickly, hook up was a breeze after running only an hour noticed the concrete under the pump was wet. Checked and tightened the bolts connecting the motor housing to PVC filter housing which were all fairly loose. That did not resolve the issue. Disconnected the pump, took motor housing off to check o rings, all was intact but still put a new o ring in - closed it back up and reconnected. Still leaked so contacted VEVOR. Their suggestion was for me to try to repair, which I had already done. I again asked for a replacement. They offered 2 options 1: they would refund 1/2 my purchase price and I could keep the leaky one OR 2: I could return the leaky pump and once they received it and checked it they would send a replacement. Neither are acceptable. I want a full refund and a NON VEVOR pump! Very crappy customer service. Can’t speak with a human. All communication is via email
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Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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robert clement robert clement
Owner
Pump works just ok..plugs easily.. and flow is NOT what is claimed..I work on many pools and its ok for a cheaper lower flow pump...
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Michael Michael
Elle n’est pas auto amorçable
1100W 22700 L/H
La pompe manque de puissance, elle n’est pas auto amorçable et Vevor refusé mon retour je me retrouve avec une pompe inutilisable, j’ai donc perdu de l’argent
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Byron Byron
A 200 bucks Garbage
A 200 bucks Garbage 1 A 200 bucks Garbage 1
Hayward pump which we had used for 10 yrs stopped working in May. It was my fault to buy this one because of low price. ~~ It stopped working after a week. The heat from the motor was a little bit too much.(The surface of Hayward was always pretty normal) I had to buy a Hayward hastily on Amazon because the swimming season has arrived. I should buy Hayward at first. It is a good exprience. I payed over for my a pump(Hayward and Vevor pump)
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience."Contact Us" online for quick help from our after-sales team.We appreciate your understanding.
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Carlos mejia Carlos mejia
Remboursement
Ou est mon credit de 40%. Pour pas retourné le pompe je suis déçu du produit pas qué suis pas capable de la retourné pis je parle avec le service du le clientèle et mon dit que si je le prendre je vais recevoir 40 % du pris du la pompe et je pas reçue rien encore.
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Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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