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VEVOR Bomba de Transferencia de Combustible de 12 V CC, 75,7 L/min Extractora de Gasolina con Boquilla Automática y Manguera de Succión para Mezclas de Gasolina, Diésel, Queroseno, Etanol, Metanol

Reseñas de clientes para VEVOR Bomba de Transferencia de Combustible de 12 V CC, 75,7 L/min Extractora de Gasolina con Boquilla Automática y Manguera de Succión para Mezclas de Gasolina, Diésel, Queroseno, Etanol, Metanol

76 L/min Boquilla Automática

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B.R. B.R.
Owner
76 L/min Boquilla Automática
Owner 1
Pump BROKE on FIRST use! Literally! Worked great for TWO minutes. I was excited about the purchase and then... Two minutes after I started flowing diesel fuel the pump started leaking and flow rate plummeted. Fuel was flowing from the weep hole indicating a blown seal. I contacted VEVOR and the very time consuming return process started. They required an actual video. I sent it. Then they required additional photos as back up. Eventually they did offer a return for money or a replacement. The return was littered with requirements such as original packaging, no oily parts etc. And the real kicker was they only gave 5 days for the return label to be used with a weekend in between. Communication is done all via email and has a severe lag time between email responses. I did fulfill all requirements but everyone should know that the return or replacement process is NOT easy... or quick. Shipping was terrible (FEDEX). Damaged box with huge tear in the side. Shipper also left the box nearly in the lane of travel on my road. Obviously bad shipping is on the shipping company but you should know they use FEDEX, which is pretty bad at what they do. I found it's not possible to call and discuss ANYTHING with VEVOR to let them know of these issues. I gave it one star rating because the return/refund process is bad, more like terrible and the product broke instantly... clearly if it had worked it would have been a good deal for the money. I guess you really do get what you pay for...
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Ryan Coleman Ryan Coleman
Do Not Purchase Pump
76 L/min Boquilla Automática
I bought this pump to run a separate fuel tank I have for job sites while I was waiting for another Fill-Rite pump. It pumped about 70-100 gallons then sat for about 2 or 3 days then I went to pump again and nothing. Called and emailed them about the pump and all I could get after purchasing the warranty was a $30 voucher to spend again. They wont replace the pump nor refund me after sending them a video of the pump not working at all. Horrible customer service and the pump isn't worth the $200
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued Customer, We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Michael Struss Michael Struss
Vevor 16 GPM transfer pump
57 L/min Boquilla Manual
The pump itself works decent kind of loud but that doesn't bother me. The problem is the nozzle does not stop when the tank is full like it's supposed to so you have to watch it or you're going to get fuel all over the ground and I've had this pump for maybe 3 weeks and the suction tube snapped off into the tank. Luckily I had one from my old tank and was able to replace it 😔
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Russell Russell
owner
76 L/min Boquilla Automática
I never received it you lost it somewhere Russ I WANT A REFUND i
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Steve Spalla Steve Spalla
20 Gpm 12v pump
76 L/min Boquilla Automática
20 Gpm Pump started leaking out the weep hole about a minute after pumping on the first use. The refund/return process has been taking weeks and still hasn’t been resolved. No number to call just a slow email response process. Overall the pump is disappointing and the quality is poor. Gpi and fillrite are twice the price but you get what you pay for. This was a disappointing experience.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Erik Erik
Buyer
76 L/min Boquilla Automática
Just finally installed my pump after winter and Iv tried everything this pump does not work would like to kno how to return
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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M W DEAN M W DEAN
OWNER
76 L/min Boquilla Automática
Never received it, said it was damaged in shipping and was at Knoxville TN terminal.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Me Me
Owner
76 L/min Boquilla Automática
Worked 6 times then failed
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Marcel Marcel
Pump
76 L/min Boquilla Automática
Lmao I tried to buy a fuel transfer pump but I got the biggest run around ever I never did get the transfer pump but my credit card was charged right away and after listening to all your excuses I finally got my money back and I got a fueling transfer pump for someone else they sent it me with in two weeks your company maybe a good place to order from but I had the worst service and never got a simple order hopefully you can get it together next year happy new year
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Steven Steven
Home owner
76 L/min Boquilla Automática
Fuel pump seem to be good quality it pumped a lot of foam sound like something was broken inside the pump, but they made it right refunded my money happy with the company
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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