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VEVOR Bomba de Transferencia de Combustible 16 GPM, 12 V, 1/4 HP, Extractora de Gasolina con Boquilla Automática, Manguera de Descarga y Tubo de Succión para Gasolina, Diésel, Queroseno

Reseñas de clientes para VEVOR Bomba de Transferencia de Combustible 16 GPM, 12 V, 1/4 HP, Extractora de Gasolina con Boquilla Automática, Manguera de Descarga y Tubo de Succión para Gasolina, Diésel, Queroseno

61 L/min Boquilla Automática

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co*** co***
Works
61 L/min Boquilla Automática
Use it for transferring fuel from truck drop tank. Works good. Complete kit and install was straight forward.
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Respuesta de Servicio al Cliente: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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will will
great for 13 months
61 L/min Boquilla Automática
has worked great for 13 months. i have it on my auxiliary tank on my trailer for equipment. Went to fill up my tractor and zero turn Saturday and its dead. Going to reach out to support to see if they will still honor the warranty but i suggest purchasing the extra protection.
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Respuesta de Servicio al Cliente: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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jmm_ jmm_
Customer service is joke
61 L/min Boquilla Automática
Customer service is joke 2 Customer service is joke 2
Purchased a product 45 days ago. After a month of use the pump stopped working. The switch in the pump burned up. Contacted customer service. Customer service has failed to resolve this issue after going back-and-forth and me submitting evidence after evidence and email after email. I have lost production at work. It has been a huge inconvenience. Even with an extra purchased warranty, I still cannot get a resolution on the matter of getting a new replacement pump. After realizing customer service is not gonna do anything or they are dragging their feet on purpose. I took the pump apart and realized that the switch inside was set up for AC current when the pump is a DC pump. Whether that has anything to do with it or not, it was the switch that was burned up. Obviously, I fixed the pump only because of the major inconvenience it was to myself, but they still have not made this matter/sutuation right. I think that is the most disappointing fact of all. I even offered a bulletproof way to ensure they would not have a loss. I offered to let them hold the full amount of the pump while the replacement was sent out and until the old one came back. I have been ghosted by customer service upon wishing to speak with upper management or somebody in management that has the ability to resolve my issue. I will be very hesitant from now on about what I buy from this company if I get anything.
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Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Kevind Day Kevind Day
No communication from vevor have to deal with AI
61 L/min Boquilla Automática
This makes the second one i brought The first one quit working and through the AI bullcrap apparently i couldn't get it warranted So i buy another 2 months ago and it lasted less than 30 days . So i do not recommend buy any thing from vevor that is electrical seeings how chances are it wont be warranted. I don't like talking to a computer Ai and no one would take time from vevor to personally email me about the product. And they don't have a phone you can call and talk to a representative
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Respuesta de Servicio al Cliente: Dear Valued Customer,Thank you for sharing your feedback with us. We are truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Ray Barup Ray Barup
Not as good as they say
61 L/min Boquilla Automática
For the price it was worth a try. But it only works when it wants. Loses prime an Will not pump without screwing with it. Which costs me money.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Kevin Paim Kevin Paim
Owner
61 L/min Boquilla Automática
I have been emailing you folks about the 110 volt one not working properly and you text me back stating you want me to get electrician to check the switch and take it apart I'm not going to do if I do not receive a new 110 volt one I will never purchase anything from you guys again
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Nafeth Nafeth
manager
61 L/min Boquilla Automática
It came without wiring to the battery, I mean the red and black extensions , that hooked to the battery
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Walton brown Walton brown
Complete junk
61 L/min Boquilla Automática
Quit working completely after less than 50 gallons Will not come on. Will not pump and the one time it did work it was so slow it was not 16 gallon per minute.
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Pamela F Pamela F
Farmer
61 L/min Boquilla Automática
We bought transfer pump. Fuel for the tractors is very important. The pump will not pump fuel. We trouble shooted the product. Tried the suggestion from vevor. I am still waiting for a replacement and or return label. It's been 4 days and counting... Very unhappy.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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