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VEVOR Base para Postes de Madera 91 x 91 mm Tamaño Interior 89 x 89 mm 10 Piezas Soportes de Acero al Carbono para Postes Espesor de 2 mm para Instalaciones Fijas de Pérgolas, Barandillas, Negro

Reseñas de clientes para VEVOR Base para Postes de Madera 91 x 91 mm Tamaño Interior 89 x 89 mm 10 Piezas Soportes de Acero al Carbono para Postes Espesor de 2 mm para Instalaciones Fijas de Pérgolas, Barandillas, Negro

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Miklós Levente Miklós Levente
Sir
142x142 mm 4 Piezas Fijación en 2 lados
I ordered 4 pcs 6 inch, delivered was 10 pcs 4 inch.
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Respuesta de Servicio al Cliente: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
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Abel Abel
Poor delivery and misleading customer service
92x92 mm 10 Piezas Fijación en 2 lados
After not receiving my order for fence post bases for a few weeks I reached out to customer service. I had checked the delivery update and it said 'unable to deliver'. Part of the order had been delivered but this part had not. I was told by customer service that the order was still processing. I advised that the status did not indicate this but said that the shipment was unable to deliver. They assured me it was still in processing. After a couple more weeks i reached back out and was told that the order was indeed sent back. They blamed an incomplete address for the issue. I advised that this was not the case as part of the same order had been delivered. If they had been honest during the first discussion when the status had said that the order was not delivered, job time could have been addressed and a new shipment could have been sent. Instead this misleading information from customer service led to a late job completion and me having to pay more from another supplier for a rush order. Not impressed.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Tammy Evans Tammy Evans
Customer
92x92 mm 4 Piezas Fijación en 2 lados
Glad to know not to shop here again and the brackets should've been able to be returned free I was going to purchase correct size thanks for being greedy ,Business must be damaged and I'm the Customer no more thanks for not understanding open box just to realize I purchased wrong size my mistake although not understanding gives you guys a flat F!
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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