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VEVOR Barandilla de Escalera para Pasamanos de Escalera de 4-5 Escalones con Kit de Instalación Tubo Cuadrado de Acero al Carbono para Personas Mayores, Escalones de Concreto, Porche, Patio, Negro

Reseñas de clientes para VEVOR Barandilla de Escalera para Pasamanos de Escalera de 4-5 Escalones con Kit de Instalación Tubo Cuadrado de Acero al Carbono para Personas Mayores, Escalones de Concreto, Porche, Patio, Negro

Tipo Vulgar Paso 4 o 5

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Sheryll Brown Sheryll Brown
Mrs
I received the handrails but one end was damaged and the caps were smashed inside of it. I did email customer service but had no response. So now water will get into the railings.
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Renny Renny
Director of Operations
Tipo Vulgar Paso 4 o 5
Technicians complained that the materials felt "flimsy and cheap". These were not the same quality materials as the rails we purchased in the past. These were disappointing.,
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Respuesta de Servicio al Cliente: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer high-quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Tom Woodruff Tom Woodruff
Mr
Tipo Vulgar Paso 1 o 2
This is for an exact set of stairs. My stairs were a little taller than normal. Because of this it made installation difficult
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Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Stephen Stephen
installer
END POLES tops are not bevel toward to the center
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Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding."
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Charles Smith Charles Smith
Owner
Tipo Vulgar - 2 Piezas Paso 2 o 3
Worked very well for my needs
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Respuesta de Servicio al Cliente: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Frank Frank
Customer
Tipo Vulgar - 2 Piezas Paso 2 o 3
You show the railing on temps and level but when using on the level part of my steps the bottom bar is too short.
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Respuesta de Servicio al Cliente: Dear valued customer, thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. To assist you further, we recommend visiting our "Contact Us" page on our website, where you can reach out to our dedicated after-sales team.
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Leycuras Leycuras
Rampe
Tipo Vulgar - 2 Piezas Paso 2 o 3
Livré cassée
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Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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jaime romaña jaime romaña
Barandilla
Tipo Vulgar Paso 1 o 2
Barandilla 1
Le faltan piezas
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Respuesta de Servicio al Cliente: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
Bruce Wilson Bruce Wilson
Mr
Tipo Vulgar Paso 4 o 5
Awful transaction, package was missing 2 brackets. Was then advised that 2 brackets would be sent ,these went missing. Was really after a complete unit to match other one purchased. Then was asked to take half purchased refund, advised that I still wanted unit but basically only a full refund offered and reluctantly taken. If I hadn't hesitated I could have only got half refund, this is dodgy and against consumer law
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Respuesta de Servicio al Cliente: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Pepsi Pepsi
Mr
Tipo Vulgar Paso 2 o 3
No instructions. Not the same as their illustration handrail plain not as the previous two that we had bought. Different fixings without instructions.fitted only yesterday.
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Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. Thanks again for your valuable input! So sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! Also remember that you can contact our Live Chat or our email customer support, to assist you!
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