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VEVOR Barandilla de Escalera Exterior de Acero al Carbono Pasamanos para 2-3 Escalones Carga de 100 kg con Kit de Instalación para Personas Mayores, Escalones de Concreto, Porche, Patio, Negro

Reseñas de clientes para VEVOR Barandilla de Escalera Exterior de Acero al Carbono Pasamanos para 2-3 Escalones Carga de 100 kg con Kit de Instalación para Personas Mayores, Escalones de Concreto, Porche, Patio, Negro

Paso 2 o 3

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Trot Trot
Home owner
Paso 2 o 3
Very Impressed with the hand rail. very well made and easy to install. will get more for others around the house.
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David Cook David Cook
Needed short railing
Paso 2 o 3
Exactly what I wanted. Great product. Heavy-duty, sturdy, all parts needed were supplied. Instructions were enough.
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Dino Dino
Mr.
Paso 2 o 3
The railings are a great value for the price. They look great and are sturdy enough for our needs. They included all the required hardware and were easily installed. One issue is the base caps for the supporting posts need to be sealed in prevent water infiltration and rust. The other issue is the lower curled end of the top rail retains water and quickly rusts. Either the curl needs to be shortened, or a drain hole needs to made to allow the water to escape. The alternative is to order the straight top rail variety. More effective against rust but less ornamental.
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John Coovert John Coovert
retired electro/mechanical engr.
Paso 2 o 3
retired electro/mechanical engr. 3
The three main components {legs and rail} are solid parts, but from there it goes south. As assembled, the rail is very unstsble because the attachment point between leg and rail is very poor and needs 2-3 thin spring washers (not supplied) to get, a needed, stable rail. The plastic boxs covering the rail legs to floor nuts and bolts is terrible. It's a very nice rail assemblyto be proud of but the plastic boxes will fall apart and/or blow away in no time. having a workshop I bored out two pieces of oak, pained them black and have a very nice looking rail assembly.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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krobertson krobertson
Problems that had to be creatively overcome
Paso 2 o 3
The rail ended up working out, but it was more work than it should have been. The rail did not fit snugly with the supports, so it rattled back and forth. I had to put pieces of rubber cut from a bike tire between the two upright tabs on the support and the downward pointing toung of the rail in order to stabilize it, which was quite some trouble. Also, the bolts and the drill bit that come with it are all metric and the drill bit is not compatible with American hammer drills. I think it was 9 mm and I had to substitute with a 3/8 inch drill bit which worked well enough but required some more shopping. In the end it seems sturdy.
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Respuesta de Servicio al Cliente: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Gwendolyn Turner Gwendolyn Turner
Dr
Paso 2 o 3
Dr 3
Item arrived damaged tack weld was broken waiting to hear back from vevor
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mark Ferriggi Mark Ferriggi
Mr
Paso 2 o 3
I have installed the rail, it was nice and firm. Since then it has come loose from above the bolts in the concrete. The bolts are still tight but the leg it self has come loose. Is that supposed to happen?
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Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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