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VEVOR Calentador de Alimentos Tipo Caja Caliente, 4 Niveles con Bandeja de Agua, 4 Sartenes, Puerta Doble Vidrio y Estantes Ajustables, Acero Inoxidable, Ideal para Almacenar Pizza, 632 x 380 x 630 mm

Reseñas de clientes para VEVOR Calentador de Alimentos Tipo Caja Caliente, 4 Niveles con Bandeja de Agua, 4 Sartenes, Puerta Doble Vidrio y Estantes Ajustables, Acero Inoxidable, Ideal para Almacenar Pizza, 632 x 380 x 630 mm

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anthony anthony
Cheaply made
Plastic film is under screws that keep it together smells like plastic when on, screws dont lineup properly cheap
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Caveat Emptor Caveat Emptor
Terrible customer service
Terrible customer service  1
Damaged in shipping. Vevor refused to send me a return label and refund money. Days of jerking me around over chat. Had to dispute with credit card company. I will NEVER buy anything from Vevor ever again.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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evonne evonne
El usuario no dejó ningún comentario escrito.
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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William Parker William Parker
Mr
I was very disappointed in how it was delivered. It was damaged. The left rear corner was smashed and the bottom of the warmer was completely gouged
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Nick Nick
Dead on arrival - can't get refund or replacement.
When turning on the unit, the controller turns on. If you set a temperature higher than the ambient temperature, you hear a click like it is turning on the heating element and a dot shows up to indicate it is heating. The fan never turns on and the heating element does not warm up at all. I submitted a ticket to get a refund or replacement. It takes 24-48 hours between responses and they said I have not proven the unit doesn't work. They want videos showing that it is not heating up and the fan isn't blowing. I recorded two short videos, but their ticketing system doesn't allow you to attach a video. I tried emailing the videos and the system rejected them. I uploaded them to youtube and apparently they can't view them. After a week, they have come up with every excuse to not send me a new unit or a refund. I have tried everything I can to provide the proof they have requested, but I am blocked at every attempt.
4 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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DeAnna DeAnna
owner
owner 3
received however a part inside was broken and having a conversation with your company now but not reconciled
4 personas encontraron esto útil
Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Tammy headrick Tammy headrick
Mrs
Try to keep it in the 90's for bread proofing..... gets up 117° and runs my bread. The temperature knob is wrong, it's 90° past off turned left! Quality, hmmmm not really. Imo it's not working for what I paid and what I wanted it to do!!
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Andreas Mougholias Andreas Mougholias
Mr
Fair, simple
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle caused. For additional support, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this to submit a ticket for unresolved problems, and our after-sales team will resolve them quickly. We appreciate your understanding.
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Jack Jack
Beware: does not offer precise temperature control
Beware: does not offer precise temperature control 2 Beware: does not offer precise temperature control 2 Beware: does not offer precise temperature control 2
If you need to set this to a specific temperature and have it hold temp within a tight range of that temperature (I.e., 5-10 degrees), then this is not the model for you. I purchased this to hold finished BBQ at or around 150F. The product description states, "Precise Control with Added Protection: Offers adjustable temperatures from 80°F to 185°F." However, this particular unit came with a thermostat know with the following settings: Low, Med, High, Max. No way to set a specific temperature. Before attempting to return it for one with precise temperature control I tried it out to see if I could dial it in to maintain around 150F. What I found was with water in the integrated pan and trays of water on the racks (to simulate food mass), temps would swing by nearly 50°F. With the thermostat set to "Med," it would drop to 122 before turning on and would reach 172 before temps would begin to fall. This is no better than the gas oven in my kitchen can do. My experience does not align with that of many of the other reviews posted here, but I believe those reviews relate to models with precise temperature control, not the newer models with the "Low, Med, High, Max" knob. Vevor seems to show customer reviews for the entire range of Hot Box food warmers and concession ovens on the product page for any of the items. The reviews may not be related to the specific item you are considering.
6 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Geisiane Pinheiro Dias Geisiane Pinheiro Dias
I liked it, but it's not working properly.
I liked it, but it's not working properly.  2
We tried contacting VEVOR but didn’t get any response. My hot box is supposed to have low, medium, and high temperature settings, but even on the low setting it already goes up to 100°F, which doesn’t make sense. I would like to return it and get another one, maybe with digital temperature control. The return service has been very difficult, and I’m very disappointed with my purchase because I really need this equipment for my work.
3 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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