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VEVOR Aire Acondicionado para Caravana 3600 W, Aire Acondicionado de Techo sin Conductos, con Bomba de Calor y Refrigeración, Velocidad Variable, con Control Mediante Botón ADB y Mando a Distancia

Reseñas de clientes para VEVOR Aire Acondicionado para Caravana 3600 W, Aire Acondicionado de Techo sin Conductos, con Bomba de Calor y Refrigeración, Velocidad Variable, con Control Mediante Botón ADB y Mando a Distancia

3600W

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Rodney Isaac Rodney Isaac
Mr
We paid almost 1100 dollars for this air conditioner in may. We had it installed first time we turned it on it made a grinding noise and has never worked. I have sent a lot of messages. You can’t call them it says no one is available to take your call. You have to text every time and to talk to a repairman you have to send them 5 dollars by credit card. Then at the bottom of the page it says you have to pay 65 dollars to join their club. I’ve asked them to send me a prepaid box so I can return the piece of junk. But I have not received it and I asked for my money back. Ive had 3 electricians here to check it. They sent pictures to do some stuff I know if you start taking things out it would mess with your warranty. I will never buy anything else from vevor. Two months and no service from them.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bobby Garrett Bobby Garrett
Junk junk junk
Installed unit on top of camper and applied power and the fan was blowing and varying the rpm, slowing down and speeding up does this constantly. Placed a service request for someone to call me and customer service says they are not able but tech support says to cut a capacitor loose and turn unit on and see what happens!!. Was going to buy 2 AC units but not now. Buyer beware. I will say one thing it is very Quiet on the outside
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dan Dan
Owner
BOTH units had problems…. Tech support replied 72 hours later, tech is reviewing my claim…??? 8 Days later, no information???? REALLY??? I’m going on vacation in less than two weeks now…. No emails, no nothing…!!! I purchased 2more units, both work normally… { on 1 hour of use} now what about a 30 day return/refund?? Still no response…. Buyer BEWARE!!! Quality control??? BUYER BEWARE!!!
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Toby Toby
Owner
This thing sucks won't cool or heat because the thermometer is right where the air comes out and won't run fool speed would not recommend this one at all and they dont want to help me with any of it.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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