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VEVOR Abridor Automático de Puerta 100-240V 50W Abridor de Puerta Basculante Motor Puerta Corredera Residencial Operador de Puerta Abatible Automático

Reseñas de clientes para VEVOR Abridor Automático de Puerta 100-240V 50W Abridor de Puerta Basculante Motor Puerta Corredera Residencial Operador de Puerta Abatible Automático

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Alonzo Alcon Alonzo Alcon
CFO/general manager
We ordered 2 to start with need ti get 3 more but not surr if we are gonna buy this again price in just a coupke months has jumped almost 100 bucks per unit. The install directions are ok for the unit its self but once you get to the section on how to wire it then they directions just plain suck contacted support to see if they could help the first chat agent was able to do nothing but send me to a different team that only works through email which took me two more emails and 17 days 👎🏽👎🏽👎🏽(way too long) to get what i needed, the wiring diagrams. something that should be included with the damn install directions. Was easy install from there. Also doesnt come with 2 things that it really needs to be safe and 2 not have issues when foor is locked. Should come with a safety sensor so it dont close on someone going through the door way and some type of switchor way to deactivate the exterior controls when the door is closed and locked. To prevent motor burn out of the unit or other damages to it or the doior its frame and wall especially when being used in a single use commercial bathroom!! When privacy is a must have.
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Respuesta de Servicio al Cliente: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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francisco hernandez francisco hernandez
reclamar reembolso
No
todavia no he recibido el reembolso que se me dijo en mi tarjeta y ya hace mas de dos semanas
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos recibido su ticket sobre este problema. Nuestro equipo de atención al cliente se pondrá en contacto con usted en un plazo de 24 horas y le ayudará hasta que se resuelvan todas sus necesidades. Esté atento a las respuestas a los tickets y a las notificaciones por correo electrónico.
Pierre Boisvert Pierre Boisvert
Mr.
The opener did not work properly. It kept going around and wouldn’t stop. The instructions for the wiring were vey poor. Two electricians and two installers could not figure out how to properly wire the accessories. I went and bought a $2000.00 commercial opener. It was installed and working in half hour ! I am still waiting for my return label for refund from Vevor.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Pablo Pablo
Mala asesoría
No
Llevo 2 meses esperando el servicio técnico para ponerlo en marcha y no dan respuesta no respetan al cliente .
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hemos recibido su solicitud sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará brindándole asistencia hasta que todas sus necesidades estén resueltas. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
Levi Levi
General contractor
Do not buy this product I’ve tried two separate units both failed within weeks. Started opening in their one and after reset would work for a day r for malfunctioning again. Called for support and no help was given. I ordered the second unit because it is a doctors office and needed it fixed immediately only to have same issue. Pay for a better quality opener from another company. Any positive review on here is fake. Don’t waste your money or time on this. Purchasing this item cost me $5000 in extra time and ultimately replacing with another brand.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
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mike mike
owner
I order two ADA door openers one of them worked perfect and the other did not. I have sent a video to customer service showing that one of the door openers are not working properly and and they do not want to replace the bad one.
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russ russ
buyer
The unit looks to be very useful, however there are 2 sensors included in the kit, with no explanation of where they should be locate and how they should be attached. I've been trying to get answers to these 2 questions for 3 weeks now and so far no luck. Their customer service folks seem to be unable to understand the questions, since their attempt at answering the how they should be attached only showed how to attach one of the 2. Still not even an attempt at explaining where they should be located.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced. Please be assured that your case is currently under review, and we are actively working on finding a solution that will meet your needs and expectations.During this time, we kindly ask you to keep an eye on your ticket updates and/or your email inbox.
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