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VEVOR 6000 W Inversor Solar Híbrido, Cargador Inversor de Energía de Onda Sinusoidal Pura Todo en Uno, con Controlador Solar MPPT de 120 A Integrado, para Sistema Fuera de la Red con Batería

Reseñas de clientes para VEVOR 6000 W Inversor Solar Híbrido, Cargador Inversor de Energía de Onda Sinusoidal Pura Todo en Uno, con Controlador Solar MPPT de 120 A Integrado, para Sistema Fuera de la Red con Batería

6000 W con Módulo WiFi

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This is a bad company This is a bad company
I was sent the wrong inverter, no help from Vevor
6000 W con Módulo WiFi
I was sent the wrong inverter and Vevor is unwilling or unable to fix the issue. After 6 emails over the past 45 days I was sent this message "If we don't receive your feedback within 24 hours, the issue would be automatically considered as solved by the system." The issue is far from being solved! I was sent the wrong inverter! The inverter that was sent to me will not work on my system! Vevor is NOT a good company to order things from!
6 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has now been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
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Loukas Loukas
Hybrid inverter does not operate as specified
6000 W con Módulo WiFi
I purchased the EM6200-48L Hybrid Solar Inverter and spent weeks troubleshooting an issue with VEVOR support. The inverter only uses PV correctly in SUF mode. In both SBU and Solar Only modes it ignores the available PV power (and in SBU also ignores a fully charged battery) and powers the load entirely from the utility grid. I provided screenshots, videos, settings, serial number and performed every test requested by VEVOR, including changing settings directly from the inverter LCD and multiple restarts. The problem remains unresolved. SUF is not an acceptable workaround because it exports excess energy to the utility grid, which is not permitted in my installation. As an installer, I expected proper engineering support, firmware guidance or a clear diagnosis. Unfortunately, after multiple tickets and many days of waiting, I still have no solution. I hope VEVOR engineering will finally investigate this issue.
8 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Thomas Thomas
Mr
6000 W con Módulo WiFi
Everything is fine except the customer support. Opened two tickets with no answers Totally absent customer service Product is fine
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Végh László Végh László
8085
6000 W con Módulo WiFi
1 hét után 8 as és 3 as hibakóddal meghalt. Több mint 1 hónap után garanciában megküldték a teljes belsejét . Saját beszereléssel. A kissebbik testvére(3,5kw) tökéletes de a 6 kw-os sajnos nem egyező minőség. Erősebben megnézve mintha két külön cég gyártaná.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Szia! Őszintén sajnáljuk, hogy csalódást okozott az értékesítés utáni és ügyfélszolgálatunkkal kapcsolatos tapasztalata, és komolyan vesszük a visszajelzését. Köszönjük, hogy szólt hozzánk – az Ön visszajelzése kulcsfontosságú ahhoz, hogy segítsen nekünk megoldani a problémát és jobban teljesíteni. Észrevettük, hogy az Ön által jelentett problémát e-mailben megoldottuk. Örülünk, hogy a problémáját gyorsan kezeltük. Ha további kérdései vannak, kérjük, forduljon hozzánk újra.
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Jay Jay
Farm
6000 W con Módulo WiFi
I'm just not happy that it is not a 120 volt so I can't use it in the United States. I wasted $313. I'm sure it's a good product for Europe because I always had good luck with VEVOR products.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Wiorowski Wiorowski
Franck
6000 W con Módulo WiFi
Dommage que l'application ne marche pas.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Jojo Jojo
DIY guy
6000 W con Módulo WiFi
Great product
0 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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serifos serifos
onduleur vevor
6000 W con Módulo WiFi
Mis en fonction il y a 1 mois. La connexion WIFI ne fonctionne plus.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Michael Michael
Hard to understand
6000 W con Módulo WiFi
Modes of operation are hard to follow, in consistent terminology. Needs a better translation.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Balint Balint
Huge no load consumption
6000 W con Módulo WiFi
It has a really good price which comes with some drawbacks and I thought the only drawback are the only mentioned in product description but it turns out, it isn't. -It has a relatively huge no load consumption, despite the 35 W mentioned on the website, it's 61-62 W when the inverter is turned on, if You turn on the power output and it turns on automatically because of the solar input, it's around 52W which is 37.5 kW per month, if you let turned on the output it's 44.6 kW per month which in some cases more than the winter months production. -The voltage measurements are quite accurate but this isn't true for the current measurements and there is no option to do some calibration unfortunately. -The data forwarded to the servers/application are in some case quite confusing since I made continuous measurements with calibrated clamp meter and in some cases I find out that some part of the datas are forwarded in different time, thus it's confusing when the solar production is about the same as the charging power (like there would be no loss), and in some cases it's more than doube (like there will be less than 50% efficiency) -Unfortunately due to high base consumption, at smaller amp production (due to novermber, december) the mean efficiency calculated by exact measurements was 53%, with over 500W production, it reaches 82% which is far away from the claimed 94 % efficiency. As I will have more sunshine and bigger solar production, I will update this review with exact datas, I hope it will come closer to the claimed one. -As some positive, it looks good, it works and it can give the power noted in the specifications. It would been nice to have some software updates which would allow amp measurement calibration, reduction of the baseline consumption for example by reducing the speed or turning off the fans since in 10 degree when there is only 1-2 hundreds of watt production I don't think that it needs to go continuously and also some consumption reduction programs for example during the night, if there is no load on the output and no solar production, it's not efficient that all of the MPPT and outputs are turned on consuming 62 W or some other automations that would reduce the base consumption.
1 personas encontraron esto útil
Respuesta de Servicio al Cliente: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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