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VEVOR 4 Piezas Soportes para Postes de Madera 4" x 4"(102x102 mm) Base Interna de Poste de Acero al Carbono para Anclaje de Poste con Recubrimiento en Polvo para Barandilla de Soporte, Terraza, Negro

Reseñas de clientes para VEVOR 4 Piezas Soportes para Postes de Madera 4" x 4"(102x102 mm) Base Interna de Poste de Acero al Carbono para Anclaje de Poste con Recubrimiento en Polvo para Barandilla de Soporte, Terraza, Negro

92x92 mm 4 Piezas Fijación en 2 lados

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Abel Abel
Poor delivery and misleading customer service
92x92 mm 10 Piezas Fijación en 2 lados
After not receiving my order for fence post bases for a few weeks I reached out to customer service. I had checked the delivery update and it said 'unable to deliver'. Part of the order had been delivered but this part had not. I was told by customer service that the order was still processing. I advised that the status did not indicate this but said that the shipment was unable to deliver. They assured me it was still in processing. After a couple more weeks i reached back out and was told that the order was indeed sent back. They blamed an incomplete address for the issue. I advised that this was not the case as part of the same order had been delivered. If they had been honest during the first discussion when the status had said that the order was not delivered, job time could have been addressed and a new shipment could have been sent. Instead this misleading information from customer service led to a late job completion and me having to pay more from another supplier for a rush order. Not impressed.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Chris Hannaby Chris Hannaby
These are completely unfit for purpose
The product images on the vevor site show these being used as the base of railing, when you read the included instructions you will find that they do not recommend that usage but this is not mentioned anywhere on the listing, I tested these out with 12 inch lag bolts drilled into the top of a retaining wall and the brackets immediately deformed with light pressure applied at the top of a 36” post. Don’t waste your money, getting a refund will be impossible
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Respuesta de Servicio al Cliente: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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