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VEVOR 10 Piezas Soportes para Postes de Madera 102x102 mm Base Interna de Poste de Acero al Carbono para Anclaje de Poste con Recubrimiento en Polvo para Barandilla de Soporte, Terraza, Negro

Reseñas de clientes para VEVOR 10 Piezas Soportes para Postes de Madera 102x102 mm Base Interna de Poste de Acero al Carbono para Anclaje de Poste con Recubrimiento en Polvo para Barandilla de Soporte, Terraza, Negro

92x92 mm 10 Piezas Fijación en 2 lados

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Abel Abel
Poor delivery and misleading customer service
92x92 mm 10 Piezas Fijación en 2 lados
After not receiving my order for fence post bases for a few weeks I reached out to customer service. I had checked the delivery update and it said 'unable to deliver'. Part of the order had been delivered but this part had not. I was told by customer service that the order was still processing. I advised that the status did not indicate this but said that the shipment was unable to deliver. They assured me it was still in processing. After a couple more weeks i reached back out and was told that the order was indeed sent back. They blamed an incomplete address for the issue. I advised that this was not the case as part of the same order had been delivered. If they had been honest during the first discussion when the status had said that the order was not delivered, job time could have been addressed and a new shipment could have been sent. Instead this misleading information from customer service led to a late job completion and me having to pay more from another supplier for a rush order. Not impressed.
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Respuesta de Servicio al Cliente: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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