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VEVOR Incubadora Automática para Reptiles o Anfibios Incubadora de Huevos 25L Incubadora Digital Incubadora Digital con Control de Temperatura Nacedora Criadero Termostato Incubadora

Reseñas de clientes para VEVOR Incubadora Automática para Reptiles o Anfibios Incubadora de Huevos 25L Incubadora Digital Incubadora Digital con Control de Temperatura Nacedora Criadero Termostato Incubadora

25 L

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Desiderius Desiderius
M.
25 L
Difficile d'obtenir une température constante. Le thermostat réglé à 18° et quelques heures plus tard on se retrouve à 14°. Je regrette cet achat.
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Respuesta de Servicio al Cliente: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Mike H. Mike H.
Mr.
Stopped working after 5 months, completely dead.
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Respuesta de Servicio al Cliente: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
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Diosen alvarez Diosen alvarez
The worst customer service in the world
The worst customer service in the world 1 The worst customer service in the world 1 The worst customer service in the world 1 The worst customer service in the world 1 The worst customer service in the world 1
TRASH PRODUCT, TRASH SERVICE **Rating: ⭐☆☆☆☆** I would give zero stars if I could. I bought this incubator for a clutch of eggs that needed a stable environment, and VEVOR delivered a box of literal garbage. The unit arrived **completely destroyed**. The clear front door is shattered into a million pieces, the main plastic housing is cracked, and the entire structure is compromised. It looks like it was dropped off a skyscraper before being shoved onto my porch. If you think the product is bad, their "Customer Service" is an absolute joke. I have been stuck in a loop of automated lies for days. Every time I reach out, they tell me to "wait 48 hours for a specialist." Those 48 hours pass, nothing happens, and I’m back at square one. The latest insult? After seeing the photos of a **shattered, structurally broken machine**, they had the audacity to ask if they could just "resend the damaged parts." Are you kidding me? This is a precision climate-control device, not a piece of IKEA furniture. They expect me to rebuild a shattered incubator myself while my eggs are dying because they can't maintain a temperature in a broken box. They are clearly stalling, hoping I'll just go away. They have zero accountability and zero respect for their customers or the animals this product is meant to care for. **SAVE YOUR MONEY.** Buy from a company that actually gives a damn about shipping and support. VEVOR is a scam of a company that sends broken plastic and then ghosts you. I am filing a dispute with my bank immediately.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Mark Sherman Mark Sherman
Incubator
I have used this item once for 3 weeks. I am losing my eggs because this items stopped working suddenly and I can’r get anyone to respond to my message for a new incubator.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Michael Michael
Broke after 1.5 years
Worked for 1.5 years, then overheated and killed the eggsbroke
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Aaronvt Aaronvt
Worked for a while after I had to repair it
I got the unit and had to replace the cooling chip through vevor help because it wouldn't cool. That worked for over a year and now the unit just keeps and blinks constantly.
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Respuesta de Servicio al Cliente: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
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Karen Karen
Thanks for the dead bunny
Won't even turn on. Customer service is useless. No one to help troubleshoot. And I'm pretty sure I was sent something that someone else already sent back. Brand new out of the box and it's missing a rubber pad on the foot. Tape was attached to the wall on the inside but wasn't holding any of the shelves in. I rehab wildlife. Someone brings me a 2 day old bunny to survive not to die because your product was a dud right out of the box. I should have plugged it in sooner to test it, but I used to have faith in this company.
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for letting us know about your concerns. We apologize for any trouble caused. For further support, please visit our "Contact Us" page online; you’ll find it in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will assist promptly. Thank you for your patience.
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James Johns James Johns
Owner
Stay away from this product. It's not worth the risk of losing your reptiles. The electronic temperature control has failed, and the temperature control reset itself. It went into refrigeration mode and dropped from 84°F (~29°C) down to 41°F (~5°C)! I check the incubator multiple times a day, and this happened out of nowhere. I cannot recommend this product to anyone. I also have only been using the incubator for just over a month.
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Respuesta de Servicio al Cliente: Dear valued customer, Thanks for sharing your thoughts. We apologize for any inconvenience caused. For immediate assistance, please visit our online "Contact Us" section—our after-sales team will assist promptly. Thank you for your understanding.
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Mike Mike
Quit working in 4 weeks
This was my 3rd and final attempt with these units. First didn’t work out of the box. Second unit worked for 5 months. The 3rd only made it 5 weeks. I lost $1200 worth the queen bee cells due to it failing.
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Respuesta de Servicio al Cliente: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Vance Lane Vance Lane
Garbage product and horrible support
Unit started blowing heating elements after just 2 months. Vevor sent new element that unit fried within a few days. Vevor sent replacement unit which failed within two weeks, same problem burning up heating elements. Vevor refused to refund full amount only %16 of purchase price, which I never received 2 months later. Here I am still within the 1 year warranty period with no incubator no refund and multiple dead clutches of eggs. Just buy a styrofoam cooler computer fan and heat mat/cables with a thermostat, will last longer, cost less and less frustrating. Would give 0 stars if I could. Extremely unhappy and will be filing with BBB.
2 personas encontraron esto útil
Respuesta de Servicio al Cliente: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle created. For additional assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
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