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VEVOR Generador de Ozono Purificador de Aire 12000 mg/h Generador de O3 para Eliminar Olores Comercial Industrial 90 W Gran Capacidad 0-120 min Temporizador para Dormitorios Coches Mascotas

Reseñas de clientes para VEVOR Generador de Ozono Purificador de Aire 12000 mg/h Generador de O3 para Eliminar Olores Comercial Industrial 90 W Gran Capacidad 0-120 min Temporizador para Dormitorios Coches Mascotas

12000 mg/h

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I-demand-decent-quality I-demand-decent-quality
Received the first unit with defect power swithc, got replacement after lots of mails and waiting - same fault!
12000 mg/h
I can not recommend Vevor. They take ages to respond to support tickets, their first answer is a standard "you must have been using the product incorrectly" not even bothering to read what you write. When you then repeat your first message they will start responding to the actual message. All of this takes time and effort. I spesifically asked for them to only supply me with a new unit if they could have it checked for faults first. Did not expect them to be able to do this so I was firstly positively surprised when they told me they had sent a second unit. Upon receiving it I realized that it was faulty as well. The problem is inside the On/off switch. Bypassing it by opening the unit I had the Ozone generator working. And Vevor keeps sending out faulty units only to make people angry with their really bad customer service. AVOID! The second problem is that Vevor sent the replacement unit as a regular shipment with a value of the full product price+shipment. This had me paying VAT+handling once again, adding more than 50% to the product price. And third - Vevor has not realized that their European warehouse is actually operating in the EU. They do not supply VOEC support. Really anoying in Norway.
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Respuesta de Servicio al Cliente: Thank you for your patience. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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