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VEVOR Cubierta de Seguridad para Piscina Tamaño de Cubierta 6,7 x 12,8 m Cobertor para Piscina Rectangular Tamaño de Piscina 6,1 x 12,2 m Lona de Piscina para Piscinas Enterradas de Hogar Jardín Hotel

Reseñas de clientes para VEVOR Cubierta de Seguridad para Piscina Tamaño de Cubierta 6,7 x 12,8 m Cobertor para Piscina Rectangular Tamaño de Piscina 6,1 x 12,2 m Lona de Piscina para Piscinas Enterradas de Hogar Jardín Hotel

Verde Apto para Piscinas de 6x12 m

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GD GD
ne correspond pas vraiment
Verde Apto para Piscinas de 4x8 m
d'après le dessin il y aurait beaucoup de sangle MAIS IL N'Y EN A À PEINE LA MOITIÉ, ce qui rend la fixation beaucoup plus difficile-DOMMAGE !
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Respuesta de Servicio al Cliente: Bonjour ! Nous vous prions de nous excuser pour toute question concernant la conformité du produit à la description. Nous ouvrirons un ticket pour nous contacter rapidement. En cas de divergence avec la description, nous vous apporterons une solution immédiate. Merci pour votre retour ; nous nous engageons à vous offrir une meilleure expérience d'achat. Nous vous tiendrons informés de votre problème par e-mail ; veuillez consulter votre boîte de réception pour toute nouvelle communication.
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Kevin Kevin
Pool Cover
Bought this pool cover before winter. Installed easy, drilled all holes and installed supplied brass anchors etc. comes with the tool to install springs easy. install went well aside from it being a little too big but its a shelf item and not a custom size. my biggest complaint is that when the cover took on snow, a couple of the spring/retention clips let go. the cover didnt let go but i had to tighten others and rig the missing clips with other hardware to hold. about 4 inches of snow had it sagging pretty good, not sure a good snowfall of 8+ wont collapse the cover if not cleared.
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Respuesta de Servicio al Cliente: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Rick Rick
Mr
Great price. Lower quality fittings. Constantly having to tighten the straps. Hoping that it will last a couple of years . Probably would not purchase again.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble caused. For more help, check our online "Contact Us" page, located in the bottom navigation bar. Through this, submit a ticket for unresolved problems, and our after-sales team will assist quickly. We appreciate your understanding.
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Victor Victor
Surprise surprise
Surprise surprise 2
We were getting ready to open the pool for the season, and when we were getting ready to do it we saw one of the panels belonging the cocer has several holes... it is strange since apparently it seems to be one single panel/section and the rest seems fine.... could a racoon or an opossum might have cause it? Not sure, but it's unlikely this just has happened after just one single use 😢
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Sarah troy Sarah troy
Terrible
Verde Apto para Piscinas de 6x12 m
Got 2 holes in less the. 7mos.
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Respuesta de Servicio al Cliente: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Lisa Lisa
Never received the installation parts.
Verde Apto para Piscinas de 6x12 m
We never received the installation parts that went with the pool cover. After a month of going back and forth with Vevor. They told us to order our own parts. Worse customer service I have ever dealt with.
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Respuesta de Servicio al Cliente: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Louie Louie
Mr
Verde Apto para Piscinas de 6x12 m
Do not biuy from this compnay. They would not take any returns and will keep blaming that you did not use it coreectly.
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Respuesta de Servicio al Cliente: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Brendan Brendan
Poor Experience - Please look elsewhere
Verde Apto para Piscinas de 6x12 m
I ordered this pool cover thinking that it would be excellent for the price. When I received it and unboxed it, the quality seemed poor for the $450 that it cost. I simply requested to return the product and the customer service has been poor. I have the product in the box and simply just need to return it for a full refund. The messaging with the agents is extremely slow, and they seem unwilling to just accept the return. I would avoid ordering from here at all costs as they advertise free returns, but are not willing to help you..
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Dan Irvin Dan Irvin
Pool owner
Verde Apto para Piscinas de 6x12 m
Sent wrong size and will not correct. I sent all the information they requested 3 times and they just keep going in circles putting me off I believe in hopes I'll go away and not call on Econsumer.gov, FTC, State Attorney General, USA .GOV, FACEBOOK and Capital One. Any reliable company knows how to handle this without passing you to 10-15 people with the same information over and over. Thought Vevor was a reliable company. It's not that they don't know how to exchange, they don't want to. I'll will settle for 30 new Anchors and the two springs that were short. I have an insurance deadline and can't wait 2-3 weeks to go through sending back and receiving. So far no ideas, offers or any remedies.
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Respuesta de Servicio al Cliente: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Barry Bratton Barry Bratton
Home owner
Nothing but junk is not a solid cover junk
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Respuesta de Servicio al Cliente: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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