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VEVOR Horno de Fusión, 3 kg Horno de Fusión de Oro, 1150 ℃ Horno Fundición Metales Digital 1400 W Horno de Fusión Eléctrica para Fundir Oro Horno Fusión Automática para Joyas Máquina de Fusión de Oro

Reseñas de clientes para VEVOR Horno de Fusión, 3 kg Horno de Fusión de Oro, 1150 ℃ Horno Fundición Metales Digital 1400 W Horno de Fusión Eléctrica para Fundir Oro Horno Fusión Automática para Joyas Máquina de Fusión de Oro

Negro 3 kg Control digital

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David P McClellan David P McClellan
Quit working the second time I tried to use it
Made total of two pours with this melting furnace before it quit working. Contacted customer support told them of the failure, tried to get a refund, submitted a ticket, faced a lot of pushback/ required Additional info / pictures / trouble shooting steps Still does not work and never got a refund
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Respuesta de Servicio al Cliente: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Christopher Rapp Christopher Rapp
Melting furnace
Doesn't work correctly ... casting 950 silver. Set temperature to 1066c only reached 1034/1035c after 2.5 hours.. asked vevor for a refund or a replacement.
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Respuesta de Servicio al Cliente: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.
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Rob Rob
Melting pot
GARBAGE - Don't Buy. Worked once and after first use never turned on again. Couldn't return. lost money. DO NOT BUY
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Respuesta de Servicio al Cliente: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
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Spencer Spencer
Mr
Absolute garbage. I used it once ran up for 5 minutes and the fuse blew. I replaced it with a fuse that it came with and it will not fire up again. Customer service is absolutely the worst I've seen.
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Respuesta de Servicio al Cliente: Dear valued customer, your patience and cooperation mean a lot to us. Our team is fully engaged in handling your concerns and is striving to come up with a solution that works for you. Be sure to regularly check your ticket and email to stay informed about the latest progress. For any more questions or support, feel free to get in touch.
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Bob Bob
Broken on arrival Error Code 5
Unit arrived in a timely manor. Set it up and first time plugging it in everything kicked on but as soon as it started heating it would display an error code 5 and immediately shut down the heating cycle. I put in a ticket with Vevor and they did respond in a timely manner. However they don't stock any parts and so getting parts takes about 2 weeks. They first said it was the circuit board fand and now they are saying it is the circuit board it's self that is bad. At this time I have not received the new circuit board so I don't know if that will fix it but hoping so. This is the second furnace I have purchased of this same type and the first one works great. I just drew the lemon this go around. Would appreciate a little better quality control.
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Respuesta de Servicio al Cliente: Dear valued customer, we truly appreciate your patience and cooperation throughout this process. Our team is working diligently to address your concerns and is committed to delivering a solution that meets your expectations. Kindly keep an eye on your ticket and email for regular updates on the progress. Feel free to reach out anytime if you have further questions or need assistance.
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John John
Vevor uses fedex instead of competent delivery service
The product works ok, but because Vevor uses fedex instead of a shipper that’s competent, it always involves far more time and hassle than it should. Switching to a competent shipper would solve the problem. FedEx sucks, and Vevor sucks for using them. I will no longer buy from Vevor as long as they use incompetent fedex.
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Respuesta de Servicio al Cliente: Dear valued customer,thank you for bringing your concerns to our attention. We genuinely apologize for any inconvenience or frustration you may have experienced. Your satisfaction is our top priority.
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