Q: How to clean the ice maker?
A: When cleaning, be sure to turn off the power first, avoid flushing directly with a water pipe, you can add an appropriate amount of neutral detergent to clean the ice maker's enclosure and liner, and then use a clean soft cloth to wipe the water dry.

Q: How to get clean ice cubes?
A: Recommended to use purified clean water to make ice. In addition, the dust on the condenser needs to be cleaned frequently to ensure that dust does not enter the ice machine and to prevent excessive accumulation of dust from causing poor heat dissipation and damaging the compressor.

Q: What to do if the ice cubes are connected?
A: Use an ice scraper or ice spoon to knock them to get the scattered ice cubes.

Q: What to do if ice cubes melt quickly?
A: The heat preservation capacity of the chassis is limited. The fewer ice cubes there are, the faster they melt. If you need to keep warm for a long time, you can put it in the refrigerator.

Q: How to do If you encounter ice machine E1, E2, E5 or compressor failure?
A: First of all, you can scan the QR code on the product to watch the troubleshooting problem; secondly, if the video fails to solve your problem, please contact customer service staff in time, and we will give you professional answers or replacement accessories, etc.